Pharmacist, Pharm.D, pharmacy manager
Resume:
Jane Lee, Pharm.D.
**** ******** *****. *****, ** 75025
469-***-**** - ********@*****.***
Objective
To pursue a long-term pharmacy career with a reputable company as a pharmacist/pharmacist manager who can provide increased clinical services, exceptional customer service, with a further goal of managing a district or region of pharmacies in a supervisory managerial role by maximizing productivity, increasing sales and gain, and expanding our customer base.
Relevant Skills
Enjoy being challenged by new experiences and learn new things quickly
Excellent organizational skills with ability to manage and schedule work
Over 12 years of retail pharmacy experience
Provide excellent customer service; influential in creating positive environment
Excellent communication with customers and staff; manage strong relationships with customers; work as a team player to meet customers’ and company needs
Ability to focus on profits and bottom line; motivated to exceed expectations and pursue potential opportunities for increased sales and gain
Strict adherence policy and procedures, and requirements of the State Board
Able to manage peers and staff fairly and objectively, and motivated to support staff
Very competent computer skills; able to quickly adapt and master new technology
Education
Northeastern University, Bouve College of Health Sciences, School of Pharmacy, Boston, MA
Doctor of Pharmacy, May 2004
Work Experience
Safeway/Albertsons LLC, DFW,TX October 2006- April 2016
Pharmacy Manager
Took on temporary role of PIC during flu season due to abrupt absence of former PIC
High volume store >2400 scripts per week, 3 pharmacist store
#1 in flu shots in district
Superior customer service
Increased gain from 2011-2012 by 65K, exceeded inventory target by 37,733, store performed over 400 documented patient care services in 2012 including MTMs, with 10% of customer population over age of 60 immunized with zostavax
Administered and counseled Invega and Risperdal patients on a monthly basis
In 2013, exceeded inventory target by 53K, administered 500 flu vaccinations with net Pharmacy care sales of 331,568, maintained 100% and above operating ratio throughout the year
Effectively managed staffing issues with assistance of RPM and Store Director that had been overlooked
High volume store 1800-2000 prescriptions per week
Manage staff and pharmacy personnel effectively while maintaining strict Safeway labor model
Implement and Execute State Board regulations and Safeway policies and procedures
Made challenging decisions with regards to staffing, usage of labor hours for OR adjustment, scheduling, and inventory control
Delegated tasks to team members and followed up to make sure company initiatives were satisfied
Made significant efforts to decrease customer complaints, wait times and line length
Increase sales and gain by introducing non-flu vaccinations and participating in multiple off site flu clinics
Focus and commitment to accuracy without sacrificing efficiency in order to ensure the correct patient receives the correct medication in a timely manner
Continually provide superior customer service, and maintain strong relationships with customers and front store staff: YTD 2010 service score >96%
Manage pharmacy staff without conflict, flexible with schedule and sensitive to needs of Assistant Pharmacy Manger and technicians
Able to effectively function in all aspects of daily pharmacy operations including Medturn, McKesson returns, billing, managing invoices, ordering, shake and scan, vaccinations, in addition to filling prescriptions
Can multi-task at times when no technician is available
Execute State Board regulations and statutes, adhere to Safeway Inc. Best Practices, and all Policy and Procedures, i.e. Pseudoephedrine, Inventory, Vaccination, Six Point Check Rx Verification, RTS, Failed Credits
Able to adjust to new practices when required and relay new pharmacy practices to staff
Proactive in seeking additional responsibility, assisting Pharmacy Manager with daily tasks and various initiatives
Assisted in substantially increasing sales by re-initiating flu shot administration at Store #1973 which had ceased in 2005
Albertsons, Dallas, TX June 2006- September 2006
Staff Pharmacist
Proven track record of adaptability, with assignments at various locations as Relief Pharmacist
Worked well with new colleagues and technicians
Assisted in closing of various pharmacies
CVS Pharmacy, Boston, MA May 2004- May 2006
Staff Pharmacist
High volume store: 1300-1800 prescriptions per week
Store was in top 90th percentile company-wide in customer service metrics (“Triple S”)
Managed inventory of 200K+
Worked well with Pharmacy Manager; managed and coached technicians on customer service
Was able to adjust to retail setting quickly post graduation, and learned to work in busy environment and provide excellent customer service.
Certifications
APhA Certified Immunizing Pharmacist
AHA Certified CPR & AED
Working to obtain Board Certification in Pharmacotherapy (BCPS) for 2017
References Available Upon Request
References
Dawn Moshier, PharmD
CVS 7453 Pharmacy Manager
2200 Coit Road
Plano,TX 75075
John Moss, RPh
Safeway Albertsons 1784 Pharmacy Manager
1501 Pioneer Rd
Mesquite TX 75149
Thomas Ross
Store Director Safeway Albertsons #2963
5550 FM 423
Frisco TX 75034
Marc Dressler, RPh
Safeway Albertsons #2595 Pharmacy Manager
3945 Legacy Drive
Plano TX 75025
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