Customer Service Assistant

Jocelyn K. Williams

**** ******** **. **** *******, OH 45011 Cellular 513-***-****

*******@*****.***

Administrative support professional with more than 20 years of experience; adept at working in fast-paced environments, demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges.

EXPERIENCE

Owner 2008-now 3D Intimacy

I am the owner of a lingerie, adult item and clothing company. I have acquired accounts with different companies. I purchase items ordered, do the accounting, keep track of all inventory, monitor all customer sales and orders, and I have built and maintain a website.

Personal Assistant 2010-now $200wk 15hrs Raymond Williams Jr.

I make appointments, schedule jobs, maintain accounting records, file his taxes, etc.

Cashier 10/2013-3/2014 $450 every 2wks. 25-30hrs Ikea

My duties were to help customers finish their orders. I had to maintain a cash draw & balance it out at the end of my shift, and fill in for other cashiers when it was time for their break

Field Operations Manager 2010-2011 $375wk 20-25hrs. US Census

Compiled a team of field agents that went out into the community to gather census data. I had to verify the information that was collected, gather their time cards, input their times into the computer, do field checks for customer service, attended weekly meets with the Office Supervisor to discuss weekly goals and answer any questions, prove training for the field agents, and provide a weekly report of all data collected by myself and my agents.

Verification Specialist 2007-2009 $520+ 40+hrs CBS Services

Working for the Cincinnati Metropolitan Housing Authorities processing applicant’s information and verifying the information that they provide to determine if they qualify for section 8 housing. I had to check credit, verify employment and all other forms of income.

Admin. Assistant 2001-2005 $500wk 40+hrs. MaeTrice Development Corp.

Prepared correspondences, reports, and manuscripts. Planned lectures organized and prepared materials for conferences. Planned airport pick-ups, flights, and hotel reservations. Processed promotion packets.

Supervisor of Office Operations 2000 $520wk 40+hrs US Census

Managed a team of 15 public administration professionals to coordinate regional planning and economic development efforts. Reviewed and evaluated program proposals and existing programs. Worked with people from various socioeconomic and ethnic backgrounds. Gained solid working knowledge of team building and group cohesion under stressful situations.

* Organized a complex work environment and improved work-flow processes. Organized, produced, and filed daily and quarterly production reports. Managed personnel functions for the Payroll Department. Oversaw administration staff work-flow and provided on-going training.

EDUCATION

Monterey High School Monterey, CA 1987

Graduated mid-term, due to completing all credits in half of the year.

Beckfield College Springdale, OH 2015

Massage Therapy

SKILLS

Windows, Lotus, Excel, Power Point, Star office, Word, Word Perfect, Massage therapy

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