Customer Service Assistant

Lawrenceville, GA ***** 770-***-****

E-mail: ************@*****.***

Susan Hassett

Qualification

Summary

Administrative and managerial experience working in professional, fast-paced

environments, while handling confidential and sensitive matters. Highly organized,

attentative, conscientious and possess superior persistence, with ability to interact

well with individuals at all levels. Detail-oriented and able to multi-task with

effective results.

Capabilities and talents include:

Accounts Payable/Receivable * Scheduling Appointments

General Accounting Ledgers * Customer Service

Microsoft Applications & QuickBooks * Correspondence

Assisting Management * Receptionist

Recruiting and Organizing Volunteers * Testing Prospective

Employees

Experience Highlights

Management & Supervision

Property assistant manager responsible for high-end rentals, rental negotiations

and invoicing for owned property. Performed leasing and administrative duties

for all tenants. Demonstrated managerial duties in accompanying

correspondence, AP/AR and collections. Assisted owner and managers

coordinating and managing properties involving tenants. Fielded complaints, set

up filing systems and invoiced for properties. Organized and recruited 42

volunteers for distribution of food and emergency supplies. Coordinated events

and ordered supplies. Provided Treasurer with general accounting and

maintained ledgers for political campaign and IRS filing.

Administrative Support

Provided excellent support performing administrative and secretarial support

functions for the owner of several commercial properties. Kept accurate logs and

spreadsheets, invoiced, filed on all tenants of properties. Scheduled, filed, and

set appointments for attorney. Set up Quickbooks for business and personal

account.

Worked in tandem with independent agents maintaining accurate and up to date

confidential client files and timely information. Performed general accounting

functions and handled AP/AR and collected thousands of dollars diligently.

Customer Service

Demonstrated excellent Customer Service with the ability to work efficiently in a

Fast paced position while preserving client confidentiality. Assisted law firm

clients with customer service issues.

Skilled public speaker, organized events, coordinated face-face appointments,

organized all documents necessary for volunteers, clients and customers

pertinent information.

Employment History

7/2013-Present

BEAUTY CONSULTANT, MaryKay

I teach woman and men how to take care of their skin and beauty habits.

11/14-8/15

BUSINESS DEVELOPMENT SPECIALIST, Tridatum Solutions, Norcross, GA

My duties were lead generation. I created and worked off lists that had several contacts within a business. I set appointments based off events and cold called into companies regarding their IT environments to assist in improving their needs for their growth.

4/14-11/14

EXECUTIVE ASSISTANT TO CEO & COO, Claddagh Resources, Norcross, GA

My first duty joining the firm was to relocate the office. I was responsible for all involvement with creating a successful move. Accounts Payable and Accounts receivable within quick books and all deposits were improved creating a better system. I learned how to source for candidates and was the receptionist also.

10/11-4/14

BUSINESS COMMUNICATIONS SPECIALIST, CORUS360, Norcross, GA

All lead generation communications. Assisted the Marketing Director in campaigns and events, working with all departments (Sales, Disaster Recovery, Recruiting and Staffing) generating leads into sales; inside sales responsibilities along with increasing attendance with events, along with lunch and learns.

2/11-6/11

ACCOUNTING ASSITSANT, Charles H. Helmick Well & Pump Ser., Inc., King William, VA

All financial records were reviewed and recorded, along with owner, CFO and attorney for a review and investigation of all transactions.

11-/09-11/10

AGENT ASSISTANT, METLIFE Auto & Home, King William, VA

All duties performed to assist the agent. Policy inquires and changes were made through me.

LEGAL ASSISTANT, T. Scott Renick, Quinton, VA

Assisted the attorney with all petitions and court proceedings.

9/04-2/07

FIELD SITE ASSOCIATE, Meals on Wheels of Greater Richmond, VA

I had 42 volunteers that I recruited and keep communications involving delivery of the meals to clients. I had three delivery routes.

LEGAL ASSISTANT, Kuehner Law Firm, Syracuse, NY

Set up the office for the attorney that branched out on his own. I set up QuickBooks for his accounts. I was responsible for all traffic violations working alongside of the District Attorney.

9/99-10/2000

PROPERTY ASSISTANT, Coolidge Properties, Syracuse, NY

Responsible for high end rentals and occupancy of all units. Responsible for all billing any and all transactions regarding.

5/98-8/99 & 1993-1997

AGENT ASSISTANT, Equitable, Axa-Advisors, Syracuse, NY

Assisted the agent and worked with new agents coming aboard. Made changes regarding all policies.

1/97-5/98

ACCOUNTS PAYABLE, Usherwood Copier Products, Syracuse, NY

Responsible with accounts payable and receivable. I brought outstanding invoices currents and on a regular basis. Collections were also brought currents within 30 days. Also the receptionist responsible for answering all incoming calls.

Education: El Paso Community College, El Paso, TX Dean’s List

Best Table Topic Award at Toast Masters

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