Sandy McFarland 303-***-**** acwdv7@r.postjobfree.com

http://www.linkedin.com/pub/sandy-mcfarland/30/658/bab

Summary

Proven senior level leader with 25+ years experience of ever increasing roles and responsibilities and generated results. Extensive experience and corresponding successful track record, leading large, complex service oriented teams. Innovative leader who achieves operational excellence via process innovation, cross-functional team leadership, effective asset utilization, measured by effective metrics and accountability. Value-added services consistently developed, maintained and amended supporting both internal and external customers’ needs and contributing to the companies’ annual operating plan goals.

A goal and results oriented leader with the following key skills and qualification:

Aligns team around business goals, metrics/accountability

Business process oriented, supply chain expertise

Contract/pricing negotiations

Supplier relations management, all with

operational orientation and focus

Strategic sourcing skill

Manages cross-functionally across organizations to achieve results

Strategic planning and execution

Strong written and verbal communications

Data-driven decision making and forecasting

Multi-tasking strategic initiatives

E-business implementations

Oracle/SAP/Crystal Reports/Noosh

Microsoft Office Suite

PROFESSIONAL SUMMARY

BtoB Consulting 04/2013 to present

Engage clients based on their company goals and needs. Providing research, analysis, account management and change strategies for a variety of companies from initial concept through daily operations including system improvements, process set-up, creation and bidding of materials, customer outreach and event planning.

ACS/Xerox (acquired my business unit from WellPoint) 02/2009 to 04/2013

Senior Manager Procurement and Vendor Management Solutions

Turned around a failing automation project. Gathered customer needs, expectations and concerns, learned their processes, developed the project plan including new milestones, team member and stakeholder responsibilities and facilitated daily status meetings. Met the revised plan milestones within 2 weeks, well within the contract provisions.

Developed daily and monthly metrics for trend reporting to support resource forecasting, billing and business performance. This included resource analysis and allocation, project management, cost benefit analysis/financial reporting and vendor management utilizing web-based systems.

Realized more than $10M dollars in cost savings in operational improvements, reduced headcount, cross-trained personnel, and lowered procurement expenditures.

Evaluated corporate processes, researched and interviewed vendors and prepared cost analysis for everything from marketing campaigns to web-based systems to equipment. Proven process improvements and cost savings.

Developed metrics and measurements, utilized statistical process control and measurement tools.

Managed operations and staffing of print, mail, scanning, indexing, special projects, web-based production and reporting systems plus SharePoint sites.

Managed a geographically dispersed workforce across 29 client locations nationwide.

Led contract administration, compliance and content development for all outsourced activities.

WellPoint Inc. 02/1996 to 02/2009

Manager Print Mail and Vendor Management Solutions & Document Management Services

Built an innovative internal and external print and graphics organization using technology and process improvements to improve customer responsiveness. Scope included vendor management and procurement.

Evaluated overall operational costs including headcount, equipment inventory, print volumes and supply costs. Introduced process efficiencies, reduced headcount while delivering a performance level of 99%+ and maintaining a high-level of team morale.

Reduced costs of internal and external print operations by over $15M by implementing a cross-training strategy allowing for more efficient re-allocation of assets to meet customers’ needs.

Managed from the initial concept through creating presentations to receive approval nationwide from all levels of senior management.

Managed the development of a customer portal website. Established a cross-functional team that included vendors, marketing, customer service, legal, claims, finance and IT. Brought the effort to 10 nationwide sites, established vendor relationships, evaluated and sent RFPs to approved vendors resulting in $15M/year savings and reduced processing times by 50%.

Blue Cross Blue Shield of Colorado, Nevada and New Mexico 03/1988 to 02/1996

Marketing Communications and Direct Marketing Manager

Developed western region direct marketing campaigns for individual, group, and senior coverage that increased response rates up to 42%.

Standardized the look and message of all marketing materials, customer service scripts and commercials to meet Department of Insurance and Corporate guidelines for Colorado, Nevada and New Mexico.

Managed the agency budget of over $5M funding photo shoots and storyboards; oversaw a print budget of over $7M to work with designers and printers.

Education

Bachelor of Fine Arts and Advertising Youngstown State University

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