Customer Service Assistant
Resume:
Deirdre D’Agostino
Charlotte, NC
*******.***********@*****.***
SUMMARY OF QUALIFICATIONS:
Sales Assistant/Customer Service professional with strong experience in accounting and bookkeeping duties, including but not limited to billing, invoicing, and reporting. Energetic, creative and dedicated team member with strong interpersonal skills. Well organized with excellent communication skills and proactive in day to day responsibilities. Looking for the opportunity to contribute to an organization’s growth and profitability.
Bookkeeping/AP & AR
Invoicing and credit card payments
Expert in collections on delinquent accounts
Proficient in Smart and Mas 200 Sage
Proficient using eBay and Pay Pal
Proactive work ethic
Microsoft Office (Word, Excel Spreadsheets)
Excellent organizational skills
QuickBooks Pro and Enterprise
Ability to handle multiple lines of communication
Clear and concise communication skills
Proficient in all aspects of general office duties PROFESIONAL EXPEREINCE
Computer Wholesalers Inc. Hackettstown, NJ
Sales Assistant/Customer Service Representative July 2012 – Present Entering and completing all sales orders from eBay and outlet lines. Processing credit card payments and applying to invoices. Responsible for responding to all client communications including but not limited to: client questions, merchandise returns, generating freight labels and setting up freight pick-ups. Entering tracking information into data base and reporting back to clients. Running accounting reports at the end of each day. Residential Home Funding Parsippany, NJ
Accounting Assistant February 2009 – July 2012
Processed all aspects of accounts payable, general ledger, and reconciliations. From loan inception to collecting bad debt and rehabs. Posting loans into QuickBooks. Experienced in reconciliation of all banking activities including posting electronic deposits, branch expenses and commissions. All client services. Standard Tile Succasunna, NJ
Bookkeeper October 1989 – February 2009
Highly proficient in accounts payable and accounts receivable, responsible for general ledger using QuickBooks Pro software, Mars Systems software. Managed daily bank deposits. Responsibilities also included: recording and reconciling payroll, invoicing contractors and collection of delinquent accounts. Ordering material for contractors and customers, handling the inventory weekly and at year end processing. Villeroy and Boch Pine Brook, NJ
Supervisor, Customer Service July 1984 – June 1988 Managed all invoicing to vendors and handled all public relation issues. Recruited and trained all of customer service representatives. Responsible for the supervision of staff of 3 within the customer service department. EDUCATION
County College of Morris – Randolph, NJ
Shepherds College – Shepherdstown, WV
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