DOUGHLAS AUSTINE B. CONTAOI
Bachelor of Science in Computer Science
Taguig City, Philippines 1637
*********@*****.***
SUMMARY OF QUALIFICATIONS
Loan Processor skills: Has been exposed in the process of conducting personal background investigation on the customers who are applying for micro-business loans
Document Processor skills: Adept in scrutinizing documentations submitted by the applicants to obtain a micro-loan business from the banking sector
Account receivable skills: has an agent in collecting aging accounts from the borrowers in terms of micro business lending in banking sector
Customer Focus Expert: Has been commended for being a very helpful person and attentive in assisting customers in decision-making process and addressing their needs
Problem Solving Expert: Has received several commendations from customers for valuable service and accurately helping them with their concerns
Administrative Support Skills: Has been exposed in assisting admin officer in the implementation of their job by showing enthusiasm, valuable service and cooperation to the management mission/vision and office goals
Intermediate to Advanced software skills: Ms Excel; Ms Outlook, Microsoft Word and PowerPoint presentation
WORK HISTORY
ACCOUNT/PROJECT OFFICER
1st Macro Bank Inc.
Pateros, Metro Manila
October 2015 to February 2016
conducted Background investigation (CIBI) for micro business loan applicants
assisted customer in decision-making depending on their income and capacity to pay
created marketing plans and strategies, flyers and brochures to promotes sales
collected aging accounts from the customers
encoded data and created reports to the management
checked and validated documentations submitted to support their loan applications
does additional task as necessary and as per advised by the management COMPUTER SKILLS
advance knowledge in the use of Microsoft Excel, Word, PowerPoint Presentation and Ms Outlook
knowledge in minor computer trouble shooting
knowledge in computer hardware and software
internet savvy
AFFILIATION (Awards/ Certificates)
Contact Center Services NC II
Ciriaco P. Tinga Elementary School
M.L. Quezon St. Hagonoy, Taguig City
April 26, 2016 – May 17, 2016
MARKETING ASSOCIATE
AMAIA Land Corporation
December 08, 2014 – March 14, 2015
provided orientation and seminars to customers regarding the investments
created marketing plans and strategies, flyers and brochures to promotes sales
assisted customers in making decisions according to their needs and capacity to pay
accompanied customers to the actual site of the project for viewing and emersion
helped colleagues as necessary to promote increment of sales
answered queries and concerns raised by the customers
suggested new process as needed to facilitate sales an quota OFFICE ADMINISTRATIVE ASSISTANT (On-the-job-training) National Nutrition Council (NNC)
2332 Chino Roces Avenue Extension, Taguig City
January 10, 2013 – May 06, 2013
encoded data into computer programs for easy retrieval and documentation
assisted the administrative officer in filing office documents
sorted and segregated files based on their categories
rendered general clerical task
provided other tasks when necessary
EDUCATIONAL QUALIFICATION
TERTIARY EDUCATION
Bachelor of Science in Computer Science
Taguig City University, Philippines
2011 - 2015
SECONDARY EDUCATION
Saint Christopher Academy
Central East 1 – La Union
2000 - 2004
TRADE REFERENCES
Mr. Melecio G. Balila
Supervisor – Microfinance
1st Macro Bank
Mobile: 093********
Ms. Shanne Marichu D. Docot
Sales Manager
AMAIA LAND Corporation
Mobile: 092********