Customer Service

Yolanda Hutchins

Lubbock, TX

**********@*******.*** - 806-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Associate

UPS - Lubbock, TX

Help with all the shopping needs inside of hub

Helper Coordinator

UPS - Lubbock, TX - November 2015 to January 2016

Responsibilities

Trained and supervised 110 temp helpers for the peak season. I also scheduled work time and payroll for all of the helpers.

Accomplishments

Ensure that peak season was a success.

helper coordinator

ups - Lubbock, TX - November 2014 to December 2014 Responsibilities

Manager over all of driver helpers

Accomplishments

Ensured peak season went well

Customer Service Associate

WalMart - Fayetteville, NC - September 2013 to December 2013 Deli prep

• Cooking

• Cleaning

• Customer Sevice

Companionship Home Helper

Home Instead - Fayetteville, NC - February 2013 to September 2013 Personal Services

• Respite Care

• Alzheimer's Care

• Short-Term Recovery

Medical Assistant Internship

Rapha Primary Care - Fayetteville, NC - April 2010 to September 2011 Rooming patients

• Checking Vital

• Get a detailed medical history

• Given Injection and Immunization as needed

• Performing medical test such as PFT and EKG when needed

• Appointment Setting

• Taking nurse calls

• Call in prescriptions to pharmacies

Data Entry of medical records for patients of office Kelly Service - Rockville, MD - October 2008 to February 2010 filed and sort medical records for storage as needed

• Conversion of paper to electronic images for storage, preservation and workflow purposes Cashier

Double Quick - Greenville, MS - October 2006 to December 2007 Work with customer daily

• Coordinated delivery of larger project with co-workers

• Worked with little or no supervisor

Assistant Store Manager

P and W Restaurant - Greenville, MS - September 2004 to October 2006 Accurately filed and sort all paperwork and mail

• Suggested new ordering system for delivery

• Interact with clients as necessary in a professional manner - in person, by phone, and via email

• Computed amount of usage of food and other items

• Took orders, served restaurant patrons, and assisted at the cash register Administrative Assistant/Receptionist

U.S. Navy - Norfolk, VA - June 1999 to June 2003

Maintain and service aircraft engine, fuel, and lubrication systems

• Perform complete aircraft turbo shaft, turbofan, and turboprop engine repair

• Setting up meeting

• Preparing conference room for meeting and breaking down after the meeting EDUCATION

AA in Health Science

Kaplan University

February 2010 to October 2011

TL Weston High School

August 1995 to June 1999

ADDITIONAL INFORMATION

Skills

Helping Medical Office install and use the EMR, Using computer applications, Answering telephones, Greeting patients, Updating and filing patient medical records, Coding and filling out insurance forms, Scheduling appointments, Arranging for hospital admissions and laboratory services, Handling correspondence, billing, and bookkeeping, Taking medical histories, Explaining treatment procedures to patients, Preparing patients for examination, Assisting the physician during exams, Collecting and preparing laboratory specimens, Performing basic laboratory tests, Instructing patients about medication and special diets, Preparing and administering medications as directed by a physician, Authorizing prescription refills as directed, Drawing blood, Taking electrocardiograms, Removing sutures and changing dressings

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