Medical Customer Service

Yvette Hartley

*** ****** *****, ***********, *********, 37042 270-***-**** ***************@*****.***

Objective

- To effectively assist patients and medical staff as a Patient Support Specialist.

Education

CERTIFICATE OF COMPLETION APRIL 2002 FRANCIS TUTTLE TECHNOLOGY CENTER

- Major: Automated Office Assistant

- Related coursework: Keyboarding, Ten-Key, Formatting, Telephone Etiquette, and Automated Machines

- Computer software such as; Word, Excel, PowerPoint, Access, and Outlook.

JULY 2002 FRANCIS TUTTLE TECHNOLOGY CENTER

- Major: Medical Office Assistant

- Related coursework: Anatomy and Physiology and Medical Terminology

Skills & Abilities

- Detail-oriented, can multi-task, learn quickly, able to listen and problem solve.

- Working knowledge of Word, Excel, keyboarding, and Ten-key.

- Over ten years of experience in working in a medical office setting.

Experience

COMBAT MEDIC US ARMY NATIONAL GUARD - TENNESSEE FEBRUARY 2014 – APRIL 2016

- Completed Basic Combat Training

SPECIMEN PROCESSOR ALL MEDICAL STAFFING AUGUST 2012 -NOVEMBER 2012

- Processed collected specimens

- Completed requisition forms

- Labeled and sealed specimen cups.

- Prepared shipping documentation and packed specimens for shipment.

- Took inventory of supplies and placed orders as needed.

MEDICAL ASSISTANT DR. AJAY BHARGAVA MAY 2012 – JUNE 2012

- Performed initial patients’ intake by updating medical information.

- Recorded patients’ vitals and assisted in various procedures.

MEDICAL ASSISTANT SOLUTIONS PRACTICE MANAGEMENT – DUNCAN REGIONAL HOSPITAL JULY 2011 - MAY 2012

- Performed various clinical and clerical duties.

- Collected and verified patients’ medical history and vital signs.

- Collected blood and urine samples for testing.

- Filled and/or refilled various medications via fax or email.

- Completed and faxed orders for testing, referrals, and medical supplies.

- Communicated with insurance companies to obtain authorization for medications.

- Notified patients of lab results, instructions, and/or prescriptions given by the Physician.

- Set, cancelled, and/or adjusted patient appointments.

CUSTOMER SERVICE REPRESENTATIVE ASSURANT SOLUTIONS APRIL 2010 – OCTOBER 2010

- Registered customers’ extended warranties

- Answered questions about extended warranties

- Assisted customers with filing claims for defective items.

ER – ADMITTING/REGISTRATION COMANCHE COUNTY MEMORIAL HOSPITAL JANUARY 2010 – APRIL 2010

- Performed initial patient check-in.

- Collected and verified patients’ demographic information.

- Collected and verified patients’ insurance information.

- Processed admission orders.

- Collected patients’ co-pays.

ER – ADMITTING/REGISTRATION THE CHILDRENS HOSPITAL AT OU MEDICAL CENTER JULY 2009 – JANUARY 2010

- Performed initial patient check-in.

- Collected and verified patients’ demographic information.

- Collected and verified patients’ insurance information.

- Processed admission orders.

- Collected patients’ co-pays.

PHLEBOTOMIST OKLAHOMA BLOOD INSTITUTE NOVEMBER 2005 – FEBRUARY 2009

- I started out as a Receptionist with AmeriResource Staffing Agency in which I performed such duties as; answering phones, checking in donors, and stocking and cleaning the refreshment area.

- I was later hired on permanently and transferred to Donor Services.

- As a Phlebotomist I collected and verified donors’ demographic information.

- Performed the screening process of prospective donors which included; medical history, vital signs, and iron level.

- Collected blood samples through venipuncture for testing.

- Monitored donors’ health while taking blood donations.

- Operated an Apheresis Machine to collect Platelets and Plasma donations.

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