Customer Service Technician

Objective

Highlights

Experience

Education

Certifications

Ismael Magana

Pasadena, TX 77506 Cell: 832-***-****

************@*****.***

To obtain an HVAC Technician position in an organization that will allow me to strengthen, expand, and utilize my HVAC skills obtained in training.

Able to apply technical knowledge and skills to

repair, install, service, and maintain the operating condition of heating, air conditioning, and

refrigeration systems.

Determine space air-flow requirements, cut and

drill, measure temperature, measure relatively

humidity, measure voltage in electrical circuit, clean coils, fans, and registers.

10/2015 Current

Houston, TX

Teller

Greater Texas Federal Credit Union

Greet and welcome members to the credit union in a courteous and professional manner. Provided prompt and accurate transactions.

Received share drafts/checks and cash for deposit to accounts as well as verifying amounts and examining them for proper endorsement .

Promoted, issued, and cross-sold other credit union services such as electronic services, debit and credit cards, travelers checks, money orders, and cashiers checks. Worked closely with our banking system to ensure no member's information, withdrawls, deposits, etc. are incorrect.

02/2015 10/2015

Houston, TX

Presentation Team Member

Target

Worked with a team of workers to deliver a spectacular looking store by stocking shelves, creating and maintaining displays, and maintaining a clean and organized work environment. Lifted, carried, and move heavy bundles to be stocked. Maintained a clean and good looking environment.

12/2013 01/2014

Houston, TX

Customer Representative

Teleperformance

Responsible for all customer inquires and questions. Provided excellent customer service at all times by following up on customers inquiries in a timely manner and resolving issues.

Fixed equipment and system problems.

Recorded customer information into various software programs. High School Diploma: Donna High School 2011

Donna, TX

Certificate of Completion: Houston School of Carpentry - HVAC Technician 2016 Houston, TX

180 hours - HVAC program designed to teach students the basic skills, abilities, and work habits required to pursue an entry level position as an HVAC Technician.

EPA Section 608 Universal Certification, Mainstream Engineering Registered Air Conditioning & Refrigeration Technician, TDLR

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