Food and beverage services

GOLI THIRUMAL REDDY

H.No.**-**-***, Green Hills Colony, R.d. No.3, R.kPuram, saroor Nagar,HYD-35 Cellular: +91-996******* / E-Mail: **********@*****.***

Hands-On, Performance Process & Results-Oriented Food and Beverage Management Profession (Supervisor)

With strong skills in the following areas:

* OPERATIONS MANAGEMENT * Profit & Loss Responsibility * Hiring & Motivating Staff members

* Developing and Implementing Training PROGRAMS * Increasing Customer Satisfaction

Summary of Qualifications:

VitariDistributors:(March-2012 to nov-2013)

Tanman Apartments, DV Colony, PG Road,Secundrabad-500003.

Territory Sales Executive: (King fisher beer)

I Worked as a sales executive in Nalgonda district in Telangana, I have responsible of 120 shops.

I Planed daily root map before visiting the outlets, Daily I visit minimum 10 shops and check the daily sales of our Products.

Identifies business opportunities, researching and analyzing sales options.

Sells Products by establishing contact and developing relationships with prospects, maintains relationships with outlet owners by providing support.

Identifies product improvements, Prepare reports by collecting, analyzing and summarizing information and prepare daily sales report and send to the TSE. And we reach our monthly sales targets with our team support.

Background encompasses EXTENSIVE professional experience in Food Service Management in the following key POSITIONS of responsibility: Supervisor; Shift Leader

Strengths: Proven leadership/managerial abilities (able to motivate personnel to reach desired objectives); excellent communication/interpersonal skills (able to develop POSITIVE relationships with customers and employees); highly skilled at problem identification/problem resolution; results-oriented.

Professional Experience:

Shilpi Bar and Restaurant (May 2009 to Feb2012)

Dilsukh nagar, Hyderabad, India

Supervisor(Shilpi Restaurant):

Responsible for daily operations, oversee all of the issues in restaurant, Quality control, Staff Management, Inventory, and safety regulations and Customer Service,,

Interviewing, Hiring, Training, Scheduling and Managing employees, Handle customer complaints and solving,

Check quality of deliveries of fresh food and baked goods,

seeks, listens and responds to customer feedback,

Reviewed and submitted liquor invoices to accounts payable,

Staff meetings and created and enforced SOP for all, Monitored and enforced all standards, Policies and Procedures,

NKM’s Grands (10-11-2006 to 06-05-2008)

Erramanjil, Hyderabad.

Sr.Captain

Responsible for guiding the Waiter, Waitress, Hostess and bus boy in the Performance of their jobs, Guest order taking in restaurant.

Supervised staff.

Beverage Costing and control wastage.

Prepared and submitted weekly, monthly and quarterly reports.

Perform other duties and responsibilities assigned by immediate supervisor, which leads to guest satisfaction.

Completes the outlets daily Supervisors checklist, take the daily inventory of food supplies and guest supplies to ensure availability.

Prepare and submits breakage and loss report for operation equipment for the shift.

Conduct Monthly inventory of operations equipment in coordination with the chief Steward.

Records the daily sales and cover count at the outlet at the end of each shift in the absence of the Supervisor.

Assists and assigns the mise-en-place at the prescribed hours.

Checking at the start of the shift that all supplies in the station are complete, checking from time to time the availability of seats, guest and seats guests.

Handle guest complaints professionally and satisfactorily.

ON JOB TRAINING:

Worked as a trainee in THE ARUNA CHENNAI, Chennai for six months

Worked as a on job trainee in ASTONS SPECILITIES, Singapore for six months

EDUCATION:

Bachelor of Hotel Management from(IIHM)DR.BR AMBEDKAR OPEN UNIVERCITY,(2004to2008)

DIPLOMA IN HOTEL AND RESTAURANT SEVICES In Dimensions International College, SINGAPORE.(01-2014 to 03-2015)

Intermediate from AVM Junior College, Nalgonda, India.

SSC from AVM School, Nalgonda, India.

LANGUAGE:

English, Hindi and Telugu.

Place:

Date :

(GOLI THIRUMAL REDDY)

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