Customer Service Manager
Resume:
Lakendrix Mose
Houston, TX
**********@*****.***
Objective
Seeking a challenging position, where I can utilize my acquired skills, abilities, and experience to produce excellent results and growth opportunities.
Summary of Qualifications
Restaurant Management
Manage up to 14 crew members
Excellent Customer Service skills
7 years of experience as a painter
Youth Mentor
Public Speaking
Accomplishments
Promotion to Kitchen Manager
Promotion to Service Manager
Certified public speaker for International Toastmasters Club
Certified A+ trade
Radiator Repair trade
Chemical Plant and Railroad Safety Training Certification
Critical Thinking Certification
Work Experience
Little Woodrow’s
2016 - Present
Kitchen Manager
Manage up to 6 crew members
Ensure crew members are executing and adhering to proper procedures
Provide friendly customer service
Prepare orders and cook food
Manage close of kitchen
Chipotle
2014 - 2016
Service Manager
Manage up to 15 crew members, which consists of coaching, time management, disciplinary action, scheduling, overall performance
Ensure crew members are executing and adhering to proper procedures
Motivate team to succeed, excel, and maintain high performance by training and reinforcement and implementing the 5 steps to empowerment
Training and reinforcement
Ensure food is held to high standards and passes all safety, health, and critical control points
Ensure customer satisfaction is guaranteed by providing an extraordinary restaurant experience
Inventory management
Strategize and promote sales
Budget store expenses for front end of store
Control the sales projection and profit and losses
Kitchen Manager
Manage 8 crew members, which consists of coaching, time management, disciplinary action, scheduling, overall performance
Managed all aspects of kitchen tasks
Ensure adherence to kitchen expectations and safety compliance
Stock and organize the cooler and store
Inventory management
Prep food
Budget store expenses to save money and produce more profit
Service Manager in training
Pope Logistics
2012-2014
Crew Leader
Load and unload truck trailers and flatbeds
Kept inventory on incoming and outgoing shipments
Inspected work area for safety dangers
Managed the booking of loads
Provided friendly customer service
Education
High School Equivalent
Texas Board of Education
A+ Certification
Alvin Community College
Radiator Repair Certification
Alvin Community College
Chemical Plant and Railroad Safety Certification
Houston Area Safety Council
ServSafe Food Protection Manager Certification
ServSafe National Restaurant Association
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