Sales Customer Service Professional
Resume:
Donell Garcia
National City, CA 91950
(Home) 619-***-****
(Cell) 619-***-****
************@*****.***
Experienced Sales Professional with 25 years progressive experience demonstrating expertise in creating price proposals, utilizing research management and negotiation strategies. Established and maintained contractual agreements. Superior relations management skills, aggressive in problem-solving and multi-tasking.
PROFESSIONAL EXPERIENCE
ETI Systems, Carlsbad, Ca Inside Sales (2012-2014)
ETI manufactures control products that reach all phases of the industrial automation process.
Coordinated with Engineers and Buyers on special and off the shelf parts for on time delivery. Using product knowledge, to determine the best cross for replacement for end of life situations. Maintained and developed new and existing clients providing price proposals and product suggestions while maintaining a 75% GP Increased over all revenue prior year by 60%. Responsible for incoming calls and configuring part numbers customizing spec-sheet and made over 37 out calls a day to increase business. Coordinated with overseas manufactures to produce production products that increased the bottom line.
BISCO INDUSTRIES, San Diego, Ca Sales Associate (2009-2011)
Bisco Industries, Inc. is ranked among the Top 25 Distributors of electronic components and specialty fasteners in North America.
Developed and maintained strong relationships with current and potential customers and consistently maintained 25% outside sales calls monthly, which further developed strongrelationships with customers and ensured excellent customer service. Maintained accurate records and an organized work environment; increased sales by uncovering new sales opportunities and establishing new accounts. Handled all incoming calls promptly and resolved all client related issues as well as, managed all client records and non-disclosure agreements. Increased sales in 12 months by 130% over prior year. Established and reactivated over 19 accounts new and existing accounts. Received the Bisco Star Award in my first 6 months, for achieving highest increase in sales and company knowledge.Maintained commodity knowledge through industry research to increase market share, and increase profitability. Achieved strong outside sales presence through maintaining 25% sales meetings with engineers, purchasing managers and application specialists.Data entry and order entry at 100% accuracy. Managed detail customer records to support the customer service effort. Customized pricing structures for complex customer base such as; Military, Aerospace and Medical instrumentation.100% accuracy for meeting on time delivery and managing back order ETA. Worked closely with Manufacturers to provide product solutions and special pricing agreements. Utilized corporate departmental structures and personnel to resolve any and all client issues successfully
NEWARK ELECTRONICS, San Diego, Ca Sales Representative (2005-2009)
A $804.4M, Company within the Premier Farnell Group one of the world’s largest electronics distributors.
Responsible for specific territory accounts to build and maintain influential relationships in purchasing, engineering and management in each account to increase account penetration resulting in increased sales and provision of long-term support. Detail oriented in analyzing corporate and customer data including customer forecast, on time delivery requirements, potential add-on products to achieve profitability in each specific account. Accomplished at meeting plan budgets and maximizing profit margins in territory. Developed solutions for customer’s business and increased selling opportunities by using excellent account management skills.Focused on meeting with different levels at customer locations, including engineering, purchasing and managers to maintain strategic support for customer demand Enthusiastic sales approach resulted in an increase of 85% over 2008 sales in newly assigned military accounts.
VITAL TERMINAL MANAGEMENT, Poway, Ca Sales Representative (1998-2005)
Responsible for calling on Independent Sales Organizations, Banks throughout the United States, to meet sales forecasts and maximize gross profit goals. Managed and ensured customized pricing for diverse customer base, by researching and analyzing industry competitions, while comply with company cost and profit goals. Prospected potential clients, through industry research and cold calling, resulting in 100K per month in new revenue. Maintained sales revenue base of 85% of banks, and ISO's and increased revenues by 65% Converted new customers to targeted prospecting and implementing Strategic plan. Respected by key manufacturers for outstanding service, resulting in specific strategic cost savings and product availability, which led to getting awards from manufacturers
SUPPLY XPRESS San Diego, Ca Billing Manager, (1998-2001) *Acquired by Vital*
Managed and maintained the A/R, returns, credits, monthly statements. Front Desk Receptionist for routing all incoming calls and incoming customers. Generated and analyzed over 150 invoices daily utilizing multiple computer systems simultaneously, to ensure accurate billing terms, state taxes. Managed accounts receivables, including generating statements, reconciling accounts and converting all records over to a new software system. Created a return system, that completely eliminated backlogs and eliminated false accounts receivable balances.
EDUCATION : Import/Export Documentation (Port of Entry) with Minor Business Management,San Diego Southwestern College
COMPUTER SKILLS PBX(operator system), Macola, 4D, People-soft, JD Edwards, Siebel, BPCS, Excel, Outlook,
NYOB, UPS Worldship, Anita, Avaya, CRM, Solid works, Mass, Goldmine, Windows based applications.
References available upon request
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