Customer Service Manager
Resume:
Pierre Fortin ******************@*****.***
Well-traveled polyglot with extensive experience in customer service. Work Experience
QA Tester
VMC Games Lab
Reported game defects, including complete steps,
identification of root cause, and expected results into the bug tracking software JIRA.
04/2015 - 08/2016
Webmaster/Community Manager
Digital Entrepreneurs (Remote)
Monthly events on Online Entrepreneurship
Design & Maintain the Website (dgtlentrepreneurs.com) Create Instagram posts with Photoshop & Lightroom
Manage a 5-person team and market the events through social medias
01/2014 - 08/2016
Staffing Manager (Remote)
Seven Levels Entertainment
Contractual Work (Project-based)
Find and recruit potential Transcribers and Project Managers Train Transcribers and PMs how to use the client's website
(PeraPera), and our website for invoicing (The Scribe) Translation of any documents that may require it (English to French)
05/2011 - 09/2014
Survey Interviewer
Parks Canada
Saguenay St-Lawrence Marine Park
Proactively solicited visitors face-to-face to survey them about their experience at the park
Provided customer service and information about the park to visitors
Tasks
Tasks
Tasks
Tasks
Education
09/2012 - 05/2013
Political Science & Philosophy (1 year)
University of Montreal
Political Theory International Studies
09/2009 - 09/2013
Interdisciplinary Bachelor of Arts
University of Chicoutimi
Cinema Technological Arts
Drama Performance
Courses
Courses
Skills & Competences
Problem-solving
Customer Service
Creativity
Versatility
Tech Support
Photoshop
Lightroom
Final Cut Pro
HTML
Web Development
Achievements
Duolingo Spanish Tree completed
Languages
Native or Bilingual Native or Bilingual
Upper-intermediate Intermediate
French English
Spanish Portuguese
Interests
Growth Hacking Team Building Digital Marketing Social Media Blogging Reading (1 book per week) Guitar Fitness Meditation Technology
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