Customer Service Manager
Resume:
Christian Rodriguez
Spring, Texas 77379
I want to begin by stating, I am eager to learn and ready to become a productive individual as a member of your team.
I have nine and a half years of outstanding customer service. I received my high diploma in June of 2009 from Klein Oak High School. While attending high school I participated in many different skill training classes. In the past, I completed a CPR/AED course with certification.0 I am confident that my combination of practical work experience and solid educational experience has prepared me with immediate contributions for your staff. I understand the levels of professionalism and communications needed for long-term success in this field. My background and professional approach to customer service will provide your facility with a highly productive individual.
Please call me to arrange a convenient time when we can further discuss my background in relation to your needs. I look forward to meeting you then.
Christian Rodriguez
Christian Rodriguez
6423 Bright Bloom lane
Spring, Texas 77379
832/433-0101
*********.*************@*****.***
Enthusiastic, creative, detailed-oriented, knowledgeable, patient, understanding, and versatile
Core Strengths
Excellent organizational skills and manage time efficiently.
Energetic, multi-tasked, organized, positive, and self-motivated with the ability to speak and write effectively
Unique ability to adapt quickly to challenges and changing environments
Personable, articulate, and professional; compassionate and positive to achieving goals
Demonstrated the ability to read, count, and write to accurately complete all documentation.
Communicate effectively with client request to management.
Professional, polite and reliable
Professional Experience
Customer Service Representative November 2014 - Current time
Bates Collision Centers Collision Repair Center
Open up shop
Prepare car list for daily meeting
Provide updates on any customer concerns or needs
Write estimates
Follow with customers on any estimates written
Schedule customers in for repairs
Listen to customer concerns at “drop off”
Share with customers the repair process
Prepare files for each repair order
Follow vehicle repairs from “drop off” through “delivery”
Update customers with any new information
Act as a liaison between the shop management, insurance, and customers
Follow up with insurance regarding supplements and payments
Up-sale and additional repairs
Order parts
Check in parts
Quality audit repairs performed
Post invoices
Ensure all company discounts are adhered by vendors
Maintain vendor accountability
Daily accounting report
Update rental companies
Document each conversation at any time in notes for each repair order
Work at a fast pace while working accurately
Supervisor- Contractor (Non MDA) April 2014 - November 2014
IH Services MD Anderson FC/FCT
Hire and train new employees
Conduct daily and monthly safety meetings
Record inventory to allow proper supply stock
Communicate with facility management and customers
Inspect while redirecting employees to improve standards
Ensure buildings are in a presentable manner for the staff and public
Adhere to any requests or requirements
Training Manager January 2014 - March 2014
Little Caesars Restaurant
Prior position responsibilities carry through each promotion
Participate in various meeting discussing market and company direction
Guidance and training to various individuals
Train company managers to be released into the field
Weekly inventory along with detailed monthly profit and loss reports
Daily product audits
Daily cash audits
Basic accounting as all revenue/ expenses tracked at store level
Providing highly knowledgeable skilled managers to release within the field
General Manager January 2012 - January 2014
Little Caesars Restaurant
Prior position responsibilities carry through each promotion
Withhold the company’s highest standards
Ensure all company guidelines are followed and enforced
Maintenance of all equipment while adhering to all state and federal policies
Holding every team member accountable to maintain consistency
Adapting and applying any changes required within the environment
Prepare action plans to train new hires as well as future management personnel
CO-Manager January 2010 - January 2012
Little Caesars Restaurant
Prior position responsibilities carry through each promotion
Maintain and control shifts efficiently
Seeking and hiring new team members
Meet deadlines for all orders
Control waste while ensuring customer receives a high quality product
Taking inventory weekly
Communicating with vendors to replace stock items
Reporting expenses daily
Accurately record sales and quantity of each item
Weekly drafting of schedule
Traveling to various locations to assist where needed
Assistant Manager July 2009 - January 2010
Little Caesars Restaurant
Prior position responsibilities carry through each promotion
Greet customers
Maintain restaurant standards
Train new team members
Accurately document daily sales for records
Self handling and preparing revenue for depositing
Crew Member April 2007 - July 2009
Little Caesars Restaurant
Maintain store cleanliness
Stocking and preparing restaurant for following day service
Maintaining fast movement
Ensure that customer receives outstanding services by providing a friendly environment, which includes greeting and acknowledging every customer, maintain outstanding standards, solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements.
Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
Maintain orderly appearance of register area and supplies stocked
Any other tasks as assigned from time to time by manager
Professional Education
Houston Community College, 2009- current time
Cypress Creek Emergency Medical Technician (EMT/ambulance team member), 2010
Klein Oak High School, 2009, Spring, Texas
Certification
CPR, Texas
Food safety
Contact this candidate