Customer Service Sales
Resume:
Aimee Rodgers
*********@*******.***
Professional Profile
Seeking to acquire a position working in a professional environment that will enable me to exceptional unique communication skills, interpersonal talents, and personal integrity.
Key Competencies:
Project Management
Report Preparation
Written Correspondence
Analytical Skills
Customer Service
Scheduling
Computer and CRM Proficient
Front Office Operations
Professional Presentations
General Office Skills
Problem Solving Skills and Conflict Resolution
Professional Experience
Department of Child Safety– Yuma, AZ
Case Manager Specialist II 2014- Present
Manage, collaborate and write up family assessments which meet specific standards and time frames.
Collaborate with other professionals to evaluate patients’ medical or physical condition and to assess client needs.
Advocate for clients and families to resolve crisis.
Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services including but not limited to financial assistance, legal aid, housing, job placement or education.
Participate in Child Family Team (CFT) meetings to provide the best care possible to the child and family.
Act as liaison with, and make referrals to other agencies to ensure the best possible service is provided to the family and/or child.
Plan discharge from care facility to home or other care facility and modify treatment plans to comply with changes in child’s and family’s status.
Maintain accurate records and preparing reports for legal action.
Testify, provide evidence and disclose information in court.
Participate in training, supervision and team meetings.
Ensure children and or families have transportation to participate in services if transportation is needed.
Cobham Aerospace – Prescott, AZ
Sales Coordinator 2012-2014
Oversee all quotation/proposal submittals for new equipment for domestic and international market.
Process orders sent in by customers and business development managers.
Provide excellent customer service by ensuring proposals are accurately and timely prepared with appropriate follow up.
Operate as a liaison between the production floor and the customer as well as the outside sales representatives.
Review contract requirements, special provisions, and terms and conditions to ensure compliance with appropriate laws regulations, corporate policies and division procedures. Coordinate all contract reviews through the contract office.
Interact regularly with customers, representatives, and company personnel in various departments, acting as a support liaison between the sales department and other company departments.
Extend customer service advocacy by assisting customer inquiries which result in obtaining the customer’s orders.
Assist as required in the resolution of customer complaints.
Increase customer satisfaction with quick responses and positive customer service and provide continuous improvement to our process to improve the quality of customer service.
Process returned merchandise from the customer.
Answer multiple line phones and address customer inquires.
Maintain customer records in CRM and ERP system.
Cobham Aerospace – Prescott, AZ
Document Processor 2008-2012
Assisted with relief of front desk, answering multi-lined phones and directing customers to the correct department.
Assisted with in-house customers by providing excellent customer service in regards to inquiries of documentation and information regarding specific part numbers or units.
Processed, monitored and filed document change authorizations as well as applied process improvement to the Document Change Authorization (DCA) processing thereby accelerating process turnaround time.
Entered, reviewed, and processed engineering change requests as well as applied process improvement modifications that led up to a faster turnaround time for change requests.
Updated spreadsheets, databases, and procedures with current document revisions.
Aided in the process of document change authorizations and the document change requests.
Served as point of contact for updating/transmitting and obtaining documents pertaining to the Seattle and Prescott sites.
Hosted conference calls and meetings to suggest and follow up with new processes and procedures to ensure goals were met.
Supported and assisted with process improvement throughout engineering department such as online processing for document approvals.
Maintained information in databases for company wide use to ensure products met engineering specifications.
Awarded team bonus for being an active member in the team resulting in business win for the company.
Goodman Law Firm – Prescott, AZ
Runner 2007-2008
Answered customer inquiries in regards to pricing and scheduling.
Relayed confidential information to the courthouse and other associated law firms.
Assisted with the preparation of clients’ information files.
Witnessed signing of wills as well as filed client information.
Trusted with confidential information.
Education
Bachelors of Science in Criminal Justice 2008-2012
Colorado Technical University
GPA : 3.8/4.0
Magna Cum Laude
Associate of Science in Criminal Justice 2006-2009
Colorado Technical University
Certificates:
oDomestic Violence
oSecurity Technician
o Homeland Security
Yavapai College 2013-2014
Canine Behavior and Psychology Level I
Canine Behavior and Psychology Level II
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