Customer Service Administrative Assistant
Resume:
San Antonio, TX *****
****.****@*****.***
Edith A. Todd
Objective
To obtain an Administrative Assistant or Executive Administrative Assistant position that will provide a challenge.
Skills
Excellent Organizational Skills
Extremely Detail Oriented
Strong Written and Verbal Communication Skills
Windows and Computer Proficient
Data Entry (70+ wpm)
Proficient in Word and Excel
10-key by touch
Self-motivated
Extremely fast learner
Experience
August 2008 to Present
Laurel Ridge Treatment Center University of Texas at Austin
San Antonio, TX
Campus Registrar
Enroll and withdraw students grades K-12 at Laurel Ridge, and students, grades 2-12 at High Point Partial Hospitalization Campus.
Request and obtain educational records (General and Special Education) for students from previous school(s), while maintaining confidentiality concerning student records.
Generate PEIMS reports and verify data for accuracy.
Maintain electronic and paper cumulative records for each student.
Verify and enter attendance daily in student management software. Generate attendance reports to reconcile attendance daily.
Send out progress reports to parents, guardians, and caseworkers every 3 weeks per 6 weeks period.
Communicate with the facilities and/or parents regarding student absences and tardiness.
Answer and route phone calls. Take messages when required. Distribute incoming mail to faculty and staff.
Maintain office supplies, and submit electronic work orders to the facility.
First line of contact for parents and schools
July 2005-July 2008
Laurel Ridge Treatment Center
San Antonio, TX
Instructional Assistant at Laurel Ridge School (July 2005-July 2008))
Assist teachers in classroom (all grade levels and subjects)
Periodically substitute for teachers during absences and/or meetings
Perform miscellaneous clerical and copying duties
Escort students throughout the school building and campus
Grade student’s working using appropriate keys, and give grades to teachers to update their grade books on a daily basis
Assist students with classwork
Provide behavior management assistance to teachers
April 1996-July 2005 Northeast Independent School District San Antonio, TX
Instructional Assistant at Transition School (April 1996-July 2003)
Instructional Assistant at Nimitz Academy (August 2003-July 2005)
Assist teachers in classroom (grades 6-12)
Periodically substitute for teachers during absences, and/or meetings
Perform miscellaneous clerical and copying duties
Escort students throughout the campus
Assist students with classwork
September 1993-October 2001 West Telemarketing Services San Antonio, TX
Inbound Customer Service Representative/Screen book crew supervisor
Process incoming phone calls/orders for products and services advertised on television and radio
Provide customer service
Update 105 sets of hardbound screen books for customer service representatives nightly
Supervise crew of 8-10 representatives updating screen books nightly
Organize hard copies of new and/or revised products for updates to screen books
Coordinate with on duty Floor Supervisor as to how much work we received, and how many crew members I needed to complete each night’s job.
Assign lunches and breaks for crew members
Education
Graduate of South San Antonio High School West Campus, San Antonio, Texas
Graduated from St. Philips College, San Antonio, Texas
Attended St. Mary’s University, San Antonio, Texas
References
References are available on request.
Contact this candidate