Customer Service Representative
Resume:
Deirdre L. Vizcarrondo
**** ******* ******, ************, ** 19143
*.***********@*****.***
OBJECTIVE:
To secure a position within an established organization that values customer service skills and offers opportunities for professional development
COMPETENCIES:
Proficient in medical billing/coding procedures, data entry, appointment scheduling, medical terminology, CPR/First Aid certified, ICD-9/CPT coding, knowledge of various insurance forms, patient registration, patient charting/medical records, knowledge of HIPAA policies and procedures, Microsoft Word/ Excel/ PowerPoint, Internet, Vital Signs, patient care, injections, EKG.
PROFESSIONAL EXPERIENCE
Iron Mountain
March 2015 - December 2015
Customer Service Associate II
●Builds internal and external relationships through exceptional problem solving using system tools to identify issues.
●Edits customer profiles and modified orders per customer request.
●Created proprietary store's reports per customer and answered sixty to seventy calls per day.
People Share August 2013 - January 2014
Provider Service Representative
●Receives inbound phone calls from customers and / or Doctor's office / hospitals.
●Identifies the callers needs and determines the necessary action to be taken to resolve any issues.
●Utilize HighMark's system to perform research and document the interaction with the caller.
●Complete any necessary follow up work.
Spinal Rehab & Pain Center February 2013-April 2013
Medical Office Assistant Externship
●Manually filed patients charts
●Electronically scanned information into computer system
●Confirmed patient information in computer system
●Archived patient charts in the recall system
●Mailed letters to patients/doctors
●Released patient information
●Created patient encounter forms for next day patient appointments
●Answered phones, took messages and transferred calls
●Prepared patient files for auditors
●Precertification's for patient procedures
●Stocked clinical rooms
City of Philadelphia Town Watch July 2012- October 2012
Clerical Assistant
●Answered phones, utilized fax machine, printer, and photocopier
●Filed papers, sorted mail, mailed letters and packages. Created labels, prepared envelopes, and made signs/brochures
●Greeted customers, and scheduled appointments
State Rep Office Vanessa Lowery Brown, Philadelphia, PA December 2010 - March 2012
Legislative Assistant
●Prepared invoices, reports, memoranda, letters, financial statements, word processing spreadsheets, database, and presentation software. Answered and directed phone calls Conducted research, compile data, and prepare papers for consideration and presentation
●Attended meetings to record minutes
●Greeted visitors and determined access.
●Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution. Filed and retrieved corporate documents, records, and reports.
●Opened, sorted, and distributed incoming correspondence, including faxes and email. Made travel arrangements
Pennsylvania Bureau of the Census, Philadelphia, PA March 2010 - August 2010
Enumerator
●Obtain consumer demographic specified information
●Compiled, record and code results and data from interview or survey, using computer or specified form
●Contacted individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person
●Reviewed data obtained from interview for completeness and accuracy.
●Assisted individuals in filling out applications or questionnaires.
Transitional Work Corporation, Philadelphia, PA February 2008 - December 2009
Receptionist
●Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments Greeted persons entering establishment, and direct or escort them to specific destinations
●Performed administrative support tasks, file and maintained records
Deirdre L. Shirley Page-2
Contemporary Staffing Solutions, King of Prussia, PA May 2008 - January 2009
Customer Service Representative
●Enrolled customers for Medicare and performed Comcast surveys. Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts
● Obtained details of complaints, check to ensure that appropriate changes were made to resolve customers' problems
●Solicited sale of new or additional services or products
Pennsylvania Liquor Control Board, Philadelphia, PA March - October 2008
Intermediate Liquor Control Clerk
●Insured customer satisfaction, performed cash transactions, processed refunds/exchanges. Managed inventory
EDUCATION:
Kaplan Career Institute, Philadelphia, PA 2013
(Medical Office Assistant Diploma)
District 1199C, Philadelphia, PA
G.E.D
Abo Haven, Philadelphia, PA 2008
Certification Medical Billing & Coding
Customer Service Training Collaborative, Philadelphia, PA 2005
Customer Service Certification
Contact this candidate