Strong detailed experience. Extremly organized- Strong Admin experi

Nicole Maitia

*** ******** ****

Gardnerville, NV 89460

Cell: 775-***-****

Email: *********@***.***

OBJECTIVE

I am seeking a challenging opportunity where I can utilize my experience, training, and abilities. My personal attributes, management support, customer service background, and communication skills will prove to be an ASSET to your organization.

WORK HISTORY

April 2010 – Dec 2015 HARLEY DAVIDSON FINANCIAL SERVICES- Carson City, NV Account Servicing Associate III

Promoted to a Level III 2 years after joining the AS team. Processing daily deposits

to include department balancing. Manage and maintain customer accounts, adjustments, SCRA accounts, customer refund review and audit. Responsible for department audits, team training to achieve goal of 80% cross knowledge. Handle department escalations for optimum customer satisfaction. Part of special project teams to include system upgrades, loan management system process development and continuous improvement. Work closely with manager to maintain and develop department correspondence. Perform various functions as needed. Six Sigma Yellow Belt completion/certification.

June 2006- May 2009 GREATER NEVADA CREDIT UNION- Carson City, NV

Operations Support Specialist

Manage member accounts in the Operations department. To include

the following; process return deposit items, plastic card auditing, operations procedure preparation, post loan and deposit payments, IRS levy, ATM fee reversal, debit card ordering, loan pay-offs, encoding errors, double postings, ACH processing, process outgoing wires and post incoming wires via the Federal Reserve, special projects, online accounts, money gram payment posting, direct deposits, payroll allocations and other account managing duties as assigned.

2005- 2006 ADELPHIA CABLE COMMUNICATIONS- Orlando, FL

Executive Administrative Assistant

Provide executive support for National Cable Call Center Director. Oversee administrative needs for director’s direct reports (leadership team). Process center invoices and expense reports. Work closely with corporate office to ensure timely turnaround of center expenses. Weekly and monthly tracking of sales stats and region goals. Meeting coordination. Travel arrangements for leadership and other management. In charge of overseeing center maintenance, repairs, etc. Manage call center news network program (PowerPoint through out the center) Assist marketing with daily and weekly sales agent incentive giveaways. Provide back up in Human Resources as needed. General administrative duties as assigned.

2002 - 2005 FLUKE BIOMEDICAL CORPORATION- Carson City, NV.

International Customer Service Representative

Responsible for support of International Sales Representatives. Processed new and replacement parts orders, assisted with invoicing, credit memo’s, and service orders. Coordinated all consolidated overseas shipments to ensure that all customs requirements were adhered to for those shipments. Assisted in daily office duties as assigned to include receptionist back-up, client visits etc. Awarded “International Support Person for 2003”

2000 - 2001 TELEATLAS-NORTH AMERICA- Menlo Park, CA.

Data Collections Assistant-Travel Coordinator - National Co-Fleet Admin

Responsible for the support of field personnel. Reviewed and processed expense reports and cost analyses within our travel policy guidelines. Coordinated travel for large new hire training classes, national field projects, and local data collection. Assisted in the individual travel preparation for regional meetings. National Co-Fleet Administrator for fleet of leased vehicles in our field operations with responsibilities to include; preparing vehicle assignments, vehicle transfers, license, title, and accident management. Provided additional support to Human Resources as needed.

Human Resources Administrative Assistant (first position of hire with TA)

Assisted in preparation of employee information packets and orientation. Conducted potential Candidate employment reference checks. Made travel arrangements for representatives, management and potential candidates. Performed miscellaneous HR administrative duties as required. Provided training in benefits, recruitment, and Human Resources procedures.

1992 - 2000 LEASING ASSOCIATES- San Jose, CA.

Manager - Broker Services/CS Manager/Credit Analyst

Managed a national manufacturing private label account. Worked in conjunction with the marketing department to create innovative leasing programs and promote nationwide sales and a sub-broker network. Responsible for high volume customer (lessee) interaction. Managed and maintained current leases, calculated lease payoff amounts, negotiated residual totals, structured purchase option agreements, and processed documentation for lease completion. Assisted multiple lenders in completing transfers and assumptions, re-marketing of equipment, and collections. Also provided support to the credit department, documentation, and funding.

While teamed with an experienced sales representative we provided national vendors and sub-brokers with credit processing, transaction structuring, lease documentation and funding.

SPECIAL SKILLS

MS Word MS Excel MS Outlook Oracle

AS 400 55+ WPM MS PowerPoint

EDUCATION

2004 Hotel / Restaurant Management – Travel Certificates - PCDI

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