Customer Service Microsoft Office

Cristian Castellanos

**** * ***** ******, (***) *22-

6898

Yuma, AZ 85364

********.*.***********@*****.***

KEY QUALIFICATIONS

* ***** ******* *** **** Handling

Oral and Written Fluency (Spanish)

Exceptional Customer Service

Microsoft Office Experience

Cash Handling Experience

Excellent Organizational and Communication

Skills

Ability and Willingness to Multi-task

Professional Appearance and Verbal

Communication

EXPERIENCE

Finance and Account Auditor October 2012 – July 2016 United States Marine Corps

Provides prompt, efficient, accurate client service in response to requests, inquiries, or problems while ensuring employees were paid on time. Performs maintenance of existing relationships, explaining charges, statement problems, and conducts audits on customer accounts.

Proactively complies with all relevant regulatory requirements. Completes and records accurate documentation on large transactions.

Demonstrate continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Monitor for compliance with established policies, procedures, and rules. Responsible for maintaining finance policy and procedures current through regularly scheduled reviews.

Develop and maintain relationships with clients, while providing quality service that consistently meets or exceeds the clients’ expectations.

Recognized and awarded for superseding expectations and performing above my peers.

Foster teamwork with fellow associates in the branch as a whole while maintaining helpful and courteous interactions with others and keeping communication lines open.

Ensure the customer’s needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer’s immediate and future financial needs resulting in outcomes that define a great customer experience.

Excellent interpersonal skills to represent myself to customers and the community in a positive and professional manner.

Performs routine office and customer services duties; greets customers, disburses funds through checking and savings withdrawals or cashing checks; posts transactions, and handles other client transactions as requested.

Ability to protect and maintain confidential information. EDUCATION/TRAINING

Marine Corps Finance School – Camp Johnson, NC, 2013

Calexico High School – High School Diploma, Calexico, CA, 2012

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