Customer Service Administrative Assistant
Resume:
Kelsey Breton ************@*****.***
OBJECTIVE:
Explore opportunities in people, operations & marketing at a fast-paced, growing organization. Seeking a role where my extensive customer service experience, positive demeanor and willingness to do it all will afford me the opportunity to contribute to many areas of the business.
EDUCATION:
BA, Communications – Minor: Psychology May 2015
University of New Hampshire Manchester, New Hampshire
EXPERIENCE:
Administrative Coordinator Nashua, New Hampshire
Nashua Family Dentistry April 2007 – August 2015 ; June 2016 – August 2016
Represent the office in a positive, professional manner, establish and maintain relationships with patients
Act as main contact for patients with inquiries regarding procedure scheduling, insurance information or account standing
Developed and maintained social media presence for the business, connecting with client base effectively driving brand awareness, engagement and traffic to social media pages
Coordinate and schedule treatments, maximizing office productivity
Responsible for patient record keeping, including charts and treatment plans
Manage patient invoices and payment plans, review financials with patients
Proficient with Microsoft Office Products
Human Resources Intern Concord, New Hampshire
New Hampshire Department of Environmental Services February 2015 – April 2015
Utilized data management skills, independent judgment, and report and presentation creation.
Assessed work related risks and OSHA compliance.
Development of policies and training modules for staff.
Development of online training programs for new computer system.
Communications Intern Manchester, New Hampshire
Court Appointed Special Advocates (CASA) February 2014 – May 2014
Served as CASA representative, securing volunteers for the organization, co-hosting events
Managed all administrative details for ongoing CASA awareness initiative
Worked closely with senior staff, coordinating advocate training events, preparing materials and tracking compliance
Scouted and acquired volunteer talent for ongoing art fundraiser
Established and maintained working relationships with local businesses
Responsible for securing free advertising space from several New Hampshire publications
Developed social media and web content including volunteer testimonials and event promotions
ADDITIONAL EXPERIENCE:
English Teacher Chachoengsao & Khao Yai, Thailand
Anuban Wat Muang & St. Stephen’s International School September 2015 – May 2016
Created and taught relevant English lessons focusing on building fluency
Developed curriculum, including lectures, reading materials, and tests; improved students' classroom performance with one-on-one tutoring
Integrated theoretical concepts and practical ideas, and applied them to actual classroom situations
REFERENCES:
Available upon request
Contact this candidate