Customer Service Manager

Timothy A. Carmichael

**** ********* *****, ********, **** 43026

**************@*****.*** 641-***-****

Profile

Distribution Operations Management

~ History of driving performance improvements for distribution operations through initiatives in

strategic planning, cost control and productivity improvement ~

Accomplished professional with a MBA and solid experience in operations, transportation, distribution and production. Diverse qualifications include a track record of success in multiple capacities, earning multiple promotions. Noted for safety improvements, production enhancement, manufacturing and plant start-up. Recognized for skills in all functions of general management, financial management, metrics-driven objectives and ability to shape strategic vision, while leading teams to implement sustainable solutions. Key competencies include:

Project Planning ~ Cost Controls/Improvements ~ Training/Development ~ Policy Development

Strategic Operations Planning ~ P&L Management ~ Continuous Improvement ~ Manhattan WMS

SAP ~ Lean Manufacturing ~ Zero Incident Safety ~ Material Handling ~ Productivity Improvement QA/QC ~ Inventory/Distribution Management ~ Transportation Management ~Facility Management ~ Budgeting ~ Service

Professional Achievement Summary

BULKMATIC TRANSPORT COMPANY, Columbus, OH 3/2015 - Present

[Bulkmatic Transport Company is the largest dry bulk trucking company in the nation. Providing transportation of dry bulk goods to food producers, plastics companies, and industry Bulkmatic provides a critical service to their customers. A family owned business, Bulkmatic operates 37 terminals throughout the United States and Mexico]

Terminal Manager

Overall operations of the Columbus Ohio terminal. Responsible for completion and start-up of a $600K bulk tank wash facility. Other responsibilities:

Operation of the Maintenance shop employing 3 mechanics performing routine and breakdown maintenance on company-owned equipment.

Hiring of Mechanics, Tank Washers, and CDL Class A truck drivers.

Purchasing.

Policy enforcement.

Safety.

Compliance – inter-company, local government, and FDA regulations.

Oversee administrative staff of one

Travel to Ohio rail yards to monitor loading operations and maintain relations with local yard management.

Interact with Dispatch to ensure on time delivery and driver performance.

EXPRESS-SCRIPTS SERVICES COMPANHY, Grove City, OH 9/2013 – 1/2015

[Express-Scripts is a recognized leader in the pharmacy benefit management industry. Named a Fortune Top 25 Company and employing thousands throughout the US and internationally]

Supervisor – Warehouse and Distribution, 3PL Operations

Hired to lead and develop the growing 3PL operations within the Grove City Distribution Center Operations.

Overall operational responsibility including hiring, budgeting, operations, customer service, shipping and distribution.

Lead expansion efforts to grow the business for expanding customer base and increased volumes.

Trained team members in new Varsity software order processing technology.

Improved customer satisfaction through expansion of order processing capability.

LENNOX NORTH AMERICAN DISTRIBUTION, Marshalltown, IA 9/2004 – 5/2013

[Lennox is a leading industry leader in the manufacturer of residential and commercial HVAC equipment with $3B in annual sales and employing 10,000.]

General Manager / Operations Manager (5/2007-5/2013)

Promoted to direct all operation of a 300,000 S.F. regional distribution facility with finished inventory of $20-60M. Managed a budget of $4M and staff up to 50 employees including in all departments and functions. Coordinated plant operation with corporate director in Richardson, TX. Highlights:

Reduced material damage by 40% through training and improved equipment usage.

Maintained inventory accuracy of 99+% and budget results 10-20% under set limits.

Contributed to the development of a new shipping carton that reduced damage by 60%, becoming the facility of choice for testing new packaging and materials handling practices.

Updated and implemented safety standards that met OSHA and company standards.

Warehouse Supervisor (3/2006-4/2007)

Led the material handling group for daily operations to include shipping, receiving, cycle counting, stocking from an automated conveyor connected to the production facility, maintaining material handling equipment, and ensuring safe operations. Interfaced with carriers and service vendors. Highlights:

Improved a number of projects including equipment operations, PIT inspections, housekeeping and package damage control.

Developed improved performance reviews, specific to employee responsibilities and tasks.

Production Coach –Lennox Manufacturing (9/2004-3/2006)

Brought on board to enhance production performance in both the heating and cooling departments. Ensured production standards were met; applied RCI concepts and assured compliance of safety standards. Engaged each Business Unit team to implement changes, effectively coaching employees to improve/maintain morale. Highlights:

Improved output by 20% through continuous improvement activities.

Established new job specific SOPs for various production levels.

Timothy A. Carmichael Page 2

JOHNSON CONTROLS, Inc., Red Oak, IA 10/2003 – 9/2004

[A Fortune 150 company and the largest automotive battery manufacturer in North America. Customers include Chrysler, Ford, Honda, Nissan, Toyota and retailers including AutoZone, Pep Boys, Sears, Wal-Mart, Costo, etc.]

Manufacturing Supervisor

Recruited as a key team member of a new “green field” plant start-up, to manage day-to-day operations, ensuring the production, maintenance and employee development goals were met in a cost effective and safe. Highlights:

Paired with engineering team in the installation and start-up of strip casting mills and 300-ton punch presses prior to hiring and training operators and support employees.

Successfully launched production, following training of 30+ operators on cutting edge equipment and operations, with NO recordable injuries during tenure.

Implemented a continuous improvement work environment (5S, waste reduction, housekeeping, etc.).

PELLA CORPORATION, Shenandoah, IA 1991 - 2003

[Pella is a quality manufacturer of windows and doors for the new and replacement construction home markets. Founded in 1925, Pella now employees 7,000 in the manufacture and sales of products. Local plant was a $50M production unit.]

Production/Project Manager (2001-2003)

Promoted as a key member of a management team, charged with leading 150+ hourly team members and 8 salaried staff that successfully increased production and plant profitability each year. Highlights:

Reduced production costs by engaging staff in the implementation of continuous improvement projects that improved lead time reductions.

Improved quality of raw material delivery and lead time by working closely with vendors.

Measurably increased productivity, quality and safety by implementing lean manufacturing process.

Sales increased approximately 90% ($35-$50M) by improving operations and customer satisfaction.

Cost Center Manager (1995-2000)

Promoted to management role to enhance cost efficiencies and increase production, without compromising quality or safety standards. Implemented high standards of employee selection and training. Launched continuous improvement initiatives in all facets of manufacturing. Highlights:

Selected, trained and supervised a staff of 40 – 60 hourly shop floor team members on multiple production lines.

Optimizing safety, quality, productivity, and customer service standards, improving plant overall performance. Interviewing and hiring functions.

Production Leader/Production Scheduler/Builder (1991-1994)

Exemplary performance led to 3 promotions with increased responsibility within 3+years.

Education & Professional Affiliation

MBA in Business Management/Marketing [GPA: 3.75] – Northwest Missouri State University, Maryville, MO

BS in Business Management/Marketing [GPA: 3.5] – Northwest Missouri State University, Maryville, MO

Member – Council of Supply Chain Management Professionals (CSCMP)

Member – Warehouse Education and Research Council (WERC)

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