Customer Service Representative
Resume:
Kristen L. Rodgers
**** **** ***. **, *** **, Norman, OK, 73071 501-***-**** ************@*****.***
Skills
Customer Service
Active Listening
Critical Thinking
Time Management
Judgement and Decision Making
Speaking
Coordination
Training
Design
Experience
LOCAL OFFICE ADMINISTRATIVE ASSITANT DEPARTMENT OF HUMAN SERVICES- MORRILTON,AR JANUARY 2013- FEBRUARY 2016
Create, maintain, and enter information into ANSWER, CURAM, and PCP.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Schedule and confirm appointments for clients
Provide services to clients, such as questions concerning their cases
Order and dispense supplies.
Key and maintain time database.
Answer all questions regarding SNAP, TEA, and MEDICAID for clients.
Review PCARD purchases monthly on bank statement.
Assist with PCARD purchases
CUSTOMER SERVICE REPRESENTATIVE DEPT. FINANCE & ADMIN., LITTLEROCK, AR OCTOBER 2011 TO JANUARY 2013
Contact taxpayers regarding non-paid taxes.
Set up payment plans.
Issue writ of execution for delinquent taxes.
Answer phone and assist taxes payers with any questions they may have.
Maintain a case load of 1,500, cases to complete within one month.
Assisted tax payers when coming in the office to resolve taxes owed.
Answer all question regarding sales and use, income tax, motor vehicle.
Education
HIGH SCHOOL DIPLOMA MAY 2008 MORRILTON HIGH SCHOOL, MORRILTON, AR
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