Customer Service Representative/Technical Support Representative
Resume:
SANTOS, MICHAEL A.
**** *. ******** **., ***. Rosario, City of Malolos, Bulacan
******************@*****.***
Career Objective:
V To take part in company's success through competency in own field of
work by applying skills and knowledge acquired from work experience.
Work Experience:
V Customer Service Representative, Customer Contact Channels, 19th
Floor, Bonifacio One Technology Tower, 3030 Rizal Drive West corner
31st Street, Bonifacio Global City, Taguig (March 18, 2016 - Aug 7,
2016)
V Customer Service Representative, Dtech E-Commerce Solutions,
Cornerstone Haus Bldg., Virgo cor Jupiter St., Mojon, City of Malolos
(June 23, 2014 - November 29, 2014)
V Billing Chat Support, Teleperformance Philippines, 14th flr Octagon
Bldg., San Miguel Ave., Ortigas Center, 1605 Pasig City (July 29, 2013
- April 10, 2014)
V Technical Support Representative 2, Convergys Philippines Services
Corporation, 7th - 12th flr. Vertex 1 Building, San Lazaro Tourism and
Business Park, Yuseco cor. Felix Huertas St., Sta. Cruz, Manila
(August 22, 2012 - November 7, 2012)
Seminars/Trainings Attended:
V "International Call Center Proficiency"
Call Center Academy, Malolos, Bulacan, January 10 - 21, 2011
V "Introduction to Global Communication"
Global Communications Management Academy, May 15, 2009
V "Adobe Photoshop"
Bulacan Polytechnic College, September 19, 2009
V "Personality Development: Its Relevance to Your Chosen Career"
Bulacan Polytechnic College, February 10, 2009
V "ICT Current Trends Seminar"
Bulacan Polytechnic College, September 5, 2008
Personal Information:
Age: 26 years old
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
Height: 5'6"
Weight: 120.5 lbs
Date of Birth: June 26, 1990
Place of Birth: Malolos, Bulacan
Educational Background:
Tertiary Education
Computer Secretarial
Bulacan Polytechnic College
2008-2010
Secondary Education
Marcelo H. Del Pilar National High School
2002-2006
Primary Education
Malolos Elementary School
1996-2002
Honor Received:
V With Highest Honor, Bulacan Polytechnic College, 2010 Commencement
Exercises
Summary:
V Able to work under pressure and multitask, with minimum supervision
V Team-player
V Willing to render work for overtime and at shifting schedules
V Internet and computer savvy, and proficient in Microsoft Office
applications
Character References:
Mike Vargas Trainer, Teleperformance, Octagon Bldg., San Miguel
Avenue, Ortigas Center, Pasig City -
Lester Arellano CSR, Interglobe Technologies Philippines
Incorporated, Shaw Boulevard, Mandaluyong,
1550 Metro Manila - 092********
Ms. Benedicta Buenaventura Instructor, College of Arts and Letters,
Bulacan State University, Malolos -
MICHAEL A. SANTOS
Applicant
Contact this candidate