Quality Assurance Technical Support

Donald R. Livingston

603-***-**** (C)

*******@*****.***

http://www.linkedin.com/in/donaldrlivingston

SENIOR LEVEL OPERATIONAL SPECIALIST

OPERATIONAL Professional with extensive experience in multi-tiered environments. A key stakeholder for safety, environmental, quality, cost, reliability, and engineering of a 500+ employee manufacturing and distribution operation consisting of five global facilities. Provided leadership and directed strategic support for multiple operational departments through sales and marketing, technical support, customer/field service, and vendor relationships.

KEY ACCOMPLISHMENTS

Realized savings in excess of $50,000,000 as a key leader/stakeholder in continuous improvement process development throughout career.

Facilitated Six Sigma project at EFI that resulted in over $1.5M annual warranty cost recovery.

Manage large complex programs including custom electronic solutions for automotive consumer, industrial, medical device:

oOver 1M PCB / month for Siemens

oEFI, wide format, tile, textile printer and ink manufacturing over $120M a Quarter

oElectronic assembly for Carefusion (Pyxis) and Insulet (OmniPod)

oElectronic assembly interconnect and cable harness systems for Boeing, Honeywell, and US Government

Lead organizational change at EFI from zero quality processes in 2011 to a quality-focused present day, assisting with shareholder value $16/share 6/2011 to >$45/share currently.

Built and led team of 20+ engineers, project managers & technicians for a new printer platform launch realizing additional $25M in organic annual revenue growth.

PROFESSIONAL EXPERIENCE

Electronics for Imaging Meredith, NH

Global leading industrial manufacturer, delivering commercial advertising, textile and tile, and digital printing/ink.

Vice President Operational Quality Assurance, Regulatory, and Product Reliability (7/2011 – Present)

Managed a global team of Engineers, program managers, technicians, and inspectors

Oversaw 6+ new product launches per year

Monitored all production environments to ensure they ran in accordance with organization’s systems

Monitored all contract manufacturing environments to ensure high quality and delivery to main manufacturing locations

Distributed and monitored all support issues assigned to the field service and design teams

Performed employee and task oversight on an ongoing basis to ensure highest levels of customer support adhered to

Oversaw daily management of support resources

Actively led and participated in project and support related meetings

Autosplice San Diego, CA

Global manufacturer of innovative interconnect products and electro-mechanical assemblies with locations in Asia, Europe, North and South America.

Global Director of Quality Assurance (5/2005 – 6/2011)

Direct all aspects of Global Quality Assurance, Reliability, and Advanced Manufacturing, including maintaining certification to both ISO 9000:2000 and TS 16949 quality standards, certification to ISO 14001 and compliance to ISO 13485.

Developed cGMP program (IQ, OQ, PQ) for Key Medical Device initiatives. (Pyxis/Carefusion and OmniPod/Insulet)

Launched Six Sigma and Lean initiatives

Reduced COPQ from 6% of revenue to <2%

Conesys Torrance, CA

Privately held electronic assembly company marketing under the brand names Aero-Electric Connector, Aero Industrial Products, EMP Connectors, J-Tech, Conesys Europe, and ATI-Interco.

Director of Quality Assurance (5/2004 – 5/2005)

Managed all aspects of quality assurance and manufacturing engineering functions

Provided technical support for Interconnect customers

Acted as a main point of contact for several high profile clients (Boeing, DCMA, DLA)

Worked closely with the Sales, Engineering, Product and QA teams to resolve issues

ITT Interconnect Solutions Santa Ana, CA

ITT Interconnect Solutions, a division of ITT, is a world leader in the design and manufacture of highly engineered connector solutions. ITT Interconnect Solutions operates on a global basis serving customers in the aerospace and defense, medical, oil & gas, transportation, and industrial end markets.

Director of Product Improvement/Quality/VBSS Champion (4/2002 – 4/2004)

Reported to GM, managed all aspects of quality assurance, reliability, manufacturing, engineering and Six Sigma Functions to focus on quality and continuous improvement.

Facilitated ITT Cannon in refocusing visional direction to be customer focused, operationally excellent, and leadership driven through Value Based Six Sigma, Lean manufacturing and innovative quality programs.

Facilitated (16) Black Belts in DMAIC process realizing +$5M annual hard savings

Developed project funnel program, allowing for VBSS project selection

Implemented stage gate reviews for VBSS projects

Assisted in development and deployment of Value Based Product Development for new products

Responsible for ITT Cannon Best Practice and Ring of Quality Awards program

Business Unit Manager - Boeing Enterprise (2001-4/2002)

Reported to GM, directly managed Boeing Business Unit (+$15M) for all interconnect products

Key focal point for all communication to Boeing Procurement

Quality Systems Manager (1997-2002)

Reported to Director of Quality, developed quality system policies/procedures. Trained functional-team to process flow and document their respective processes. Worked with outside consultants as quality representative for both Y2K and ERP (SAP Quality Lead) software implementations.

Successfully implemented ISO-9001, QS-9000 and AS 9100 for (2) ITT sites

Management representative for Government agencies (NAVAIR, DCMA, DLA)

Senior Quality Engineer (1991-1997)

Developed, implemented, documented, and supported a Java-based application

Traveled to client sites to perform demos on our suite of products

Trained end users and clients on suite of products, provided technical support, and aided with hardware/software setup

Daily Oracle8i use

EDUCATION

Southern New Hampshire University Manchester, NH

Masters Science Organizational Development ECD early 2017

Pepperdine University Malibu, CA

Masters Business Administration 2001

University of Phoenix Orange County, CA

Bachelors Science Business Management 1999

Don Bosco Technical Institute Rosemead, CA

Associates of Science Metallurgy 1981

CERTIFICATES AND TRAINING

Lean Six Sigma Black Belt Certification

Six Sigma Champion Certification

Kepner-Tregoe Problem Solving and Decision Making

Conflict Resolution

Stage Gate New Product Development

Employee Engagement

Active Listening

TECHNICAL SKILLS

Agile/Waterfall

Benchmarking/Scorecard

APQP

FMEA

CAPA

Kaizen

Gemba

DOE

PCA Assembly

Foundry

Stamping

Plating/Coatings

Die Cast

Injection Molding

Stamping

Machining

Electronic Assembly

Quality Systems

Environmental/Safety

UL, CSA, CE

ITAR

VOLUNTEER EXPERIENCE / AWARDS

St. Jude Foundation

ITT Ring of Quality Winner (Gold and Silver)

Contact this candidate