Manager Information Technology

Donald M. Bojarski

Seattle, WA 206-***-**** *******@*****.***

INFORMATION TECHNOLOGY MANAGER

CONTINUOUS IMPROVEMENT PROCESS MANAGEMENT TRUSTED LEADER

Highly qualified and ITIL certified Information Technology professional with a solid reputation for managing resources while continuously improving service and technical support within organizations that encourage action and innovation. Decisive leader with proven technical acumen in IT Release and Deployment Management, computer operations support, production code deployment, and batch scheduling across multiple platforms. Drive process improvement initiatives through maximizing resources and encouraging teams to employ 'out of the box' thinking to exceed performance objectives. Skillful ability to engage with business and technology stakeholders to evaluate opportunities, communicate expectations, identify risks, assess options, and develop strategic and tactical deployment plans. A technology problem solver, organizer and analytical thinker with intuitive insight into delivering complete projects that result in cost-effective and sustainable solutions.

CORE COMPETENCIES

Project and Program Management • Requirements Analysis • Process Improvement

Technology Planning, Integration • Best Practices (ITIL), IT Governance • IT Change Management

Budgeting & Resource Planning • Strategic Planning • Production & Operations Support • Team Building & Leadership

PROFESSIONAL EXPERIENCE

Nordstrom, Seattle, WA

IT Manager, Production Services and Support 5/2015 – 3/2016

Directed a skilled team of ten Release Technicians serving as subject matter experts on production deployments across Unix, Linux, AS400 iSeries, Windows, and Mainframe z/OS platforms and Control-M batch job scheduling. The Release members managed deployments via various methods; Dimensions, Endevor, Aldon, TFS, GIT, SCCM, using various 3rd party products such as Chef, Nexus, Jenkins, MobileIron, PowerShell. As a Change Advisory Board (CAB) approver, participated in weekly reviews of proposed production changes to mitigate risk to production. Supported senior leadership by providing metrics on key performance indicators.

Senior Operations Analyst 10/2013 – 5/2015

Allocated work assignments for a team of production Release Technicians ensuring sufficient, accurate and timely workflows conformed to company standards. Partnered with Change Manager to document, support and enforce best practices for change. Supported business partners by scheduling production batch jobs and deploying code to production environments accurately and on time. Created releases baselines and deployed them enterprise wide to Unix, Linux, Mainframe, Windows platforms. Responsible for maintaining all production schedules using Control-M with average run of over 1.2 million jobs monthly.

Service Manager, Production Control & Continuance 10/2009 – 10/2013

Supported a diverse team of ten Recovery Analysts charged with monitoring all daily production batch cycles 24x7. Recovery is Tier 1 support for Mainframe, AS400, Tibco, and various middleware applications. Transitioned in 2011 to support the Systems Assurance Team, comprised of fifteen members responsible for all production code deployments, upgrades, and scheduling via Control-M. Managed and coordinated production changes for over 85+ applications across various platforms; z/OS; iSeries; Unix/Linux, Window, and Nordstrom.com.

Disaster Recovery Coordinator 8/2004 – 10/2009

Conducted periodic reviewing, revising, and testing of the Information Technology Contingency Plan. Coordinated semi-annual exercises with local and regional locations, including our hot site location. Responsibilities included reviewing test scripts to ensure participants in each exercise meet recovery requirements. Facilitated all travel and accommodation arrangements for personnel traveling to the hot site facility. Performed quarterly audits and annual reviews of the IT Contingency Plan, to ensure conformance with Business Impact Analysis and Internal Audit requirements.

Change Control Coordinator 4/2001 – 8/2004

Transitioned from Operations Analyst to Change Control Coordinator to support Nordstrom’s developed applications across the company’s NT and W2000 Server environment. Coordinated all Change Management meetings to review changes, testing, and production implementation criteria was complete prior to application distribution. Monitored off-hours to avoid network delays as well as potential store disruptions. Assist in the building of new store servers by installing Nordstrom customized application onto store severs.

Operations Analyst 7/1997 – 4/2001

Responsible for ensuring all production changes followed quality assurance guidelines and Nordstrom standards. Duties include managing and coordinating production changes for OS/390 via Endevor, ensuring JCL and programs are complete and without error. Responsible for maintaining all production schedules using CA-7, with a database of 20,000+ jobs. Instrumental in the review of all Y2K code being reviewed/revised for production implementation and modifications of Nordstrom developed systems.

EARLIER ENGAGEMENTS

Washington Natural Gas, Seattle, WA

Operations Analyst

Oversaw batch job processing and code changes using PANAPT. Coordinated and planned data recoveries and any restarts required by processing issues. Directed disaster recovery tape vault processes adhering to IT standards and best practices.

Pacific First Bank, Tacoma, WA

Lead Computer Operator

Trained junior members on systematic banking software, monitored ATM exchanges, and entered data for daily processing and reporting. Utilized Control-M for scheduling and workflow, and assumed leadership duties when called upon.

Eddie Bauer, Seattle, WA

Operations Supervisor

Led a cross-functional team comprised of analysts, clerks, schedulers, operators, and librarians in the development and implementation of a new payroll system. Made hiring and termination determinations. Trained and reviewed team members based on performance metrics.

State of Washington, Olympia, WA

Computer Operations Supervisor Level V

Guided a six-member team the service and support of 100 diverse state agencies. Designed and implemented an internal operations training program aligned with performance standards and best practices. Scheduled interviews, made hiring decisions, and evaluated team members.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Certification: IT Service Management ITIL Foundation

Certification: Vocational Education Instructor for Data Processing State of Washington

Coursework: Computer Operations Olympia Technical Community College

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