Customer Service/Office Coordinator/Schedulert/Patient Access Rep

jhjTAMMY HARRINGTON

**** ********** ***** *********, ** 30294

EMAIL: **********@*****.***. 704-***-****)

SUMMARY SKILLS

< Energetic and able to work independently or as a team member by incorporating extensive use of general office

< Smart verbal and written communication skills

< Smart multi-tasking abilities and skilled in time managemen

COMPUTER SKILLS: Working knowledge of various computer software programs (Word, Access, Excel, Outlook, WordPerfect) the ability to quickly learn and apply new software applications to the position

Certifications (Medical Terminology, and Hospital Billing Clerk)

WORK EXPERIENCE

February 2016-Present

Office Coordinator/Scheduler Family Bridge Healthcare Services Jonesboro, GA

Assign all client shifts with appropriate caregivers, communicate with caregiver and clients regarding assignments and schedule change, enter all caregiver and client information into the RoseMark data base system. Provide

assistance to other administrative roles as needed, including answering the phone, copying, faxing, etc. Best description for this position is putting together the right staff with clients, according to caregiver personality

November 2014 –March 2015

Contact Representative Internal Revenue Service Chamblee, GA

Provide technical assistance to individuals and/or businesses through telephone interaction

Provide technical assistance on systematic problems and inconsistencies in the IRM

Research, analyze, and reevaluate information by accessing multiple online database systems

Perform internal, administrative, or management duties directly related to the collection of Federal taxes

July 2011 – March 2013

Customer Service Consultant Do It All Consultants, LLC Snellville, GA

Communicated with customers via phone, email, and written correspondence

Greeted walk-in clients in a prompt, professional, and courteous manner

Entered alpha/numeric data into the computer system utilizing various software packages

Provided customer service and carried out retention activities

January 2008 –May 2011

Tax Examining Technician Internal Revenue Service Chamblee, GA

Examine tax returns to determine if deductions and credits should be allowed

Review tax returns and enter them into a computer system for processing on a daily basis

Determine whether the adjustments affect the taxpayer’s state tax liability

Conduct audits, and handle simple tax returns filed by individuals and perform clerical duties

September 2004 –September 2007

Patient Access Representative/Medical Record Legacy Medical Center Atlanta, GA

Accurately verified patient demographics and insurance coverage

Entered sensitive clinical, financial, and insurance data into Star compute system

Performed general scheduling, registration and customer service duties

Ensured all documentation for accuracy; filed and retrieved medical records

EDUCATION

Bachelor of Science (Office Administration) Alabama State University Montgomery, AL

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