Customer Service Data Entry

HITZIA B. DOILEY

CELL: 803-***-****

***********@*****.***

SUMMARY

Exhibit an unparalleled work ethic and a commitment to meeting deadlines, resolving complex issues, and obtaining optimal results.

HIGHLIGHTS

Strong Interpersonal Skills Data Entry

Detail Oriented Communications

MS Office Proficiency Team Player

Multitasking Ability Hard Worker

Customer Service Flexible

HIPPA Compliance ERM Medical Record

WORK EXPERIENCE

Diocese of Charlotte April 2016 - Present

Receptionist

Managed receptionist area, including greeting visitors and responding to telephone and in - person requests for information

Dispersed incoming mail to correct recipients throughout the office

Made copies, sent faxes, and handled all outgoing correspondence

Served as central point of contact for all outsides vendors needing to gain access to the building

Child & Family Development July 2015 - March 2016

Client Service Coordinator

Interviewing customer to acquire information and explaining available services

Register patients, collect payments from patient, post charges according to procedures, provide receipts and appropriately document all financial transactions

Call insurance companies to verify patient’s insurance eligibility

Scheduled appointments based on the client’s needs and availability

General clerical functions, copying, scanning and filling documents

Answered and handled high call volume utilizing both inside and outside phone lines

Carolinas Healthcare System February 1996 - March 2015

Patient Accounting Registrar

Scheduled appointments, coordinated referrals, input patients demographic and insurance information

Document and follow up on no shows and cancellations

Open and sort mail, lab reports and consultation reports, stamp “received” and distribute for provider review

Cross trained and provided back up for other positions

Called for ambulances and medivac as needed

General clerical functions, copying, scanning and filing documents

Answered incoming calls and transferred as appropriate

Perform cash reconciliation and bank deposit preparation

Updated and maintained electronic medical records: prepared patient charts

Provided travel arrangement and scheduled and arranged meetings

Audited quality assurance

Troubleshot computer problems and screened calls

Processed accounting and payroll reports

Home Depot November 2006 - Present

Blinds & Flooring Specialist

Train new employees and customers on installing, repairing, replacing floors and blinds

Key customer information in database

Collect payment

Order new and customer products

Scheduled measurement appointments

Troubleshot customer problems

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