Customer Service Manager

SUSAN A. BLESSING

**** ********** **. • St. Charles, MO 63301• 314-***-****•*************@***.***

EXPERIENCE

Mississippi Valley Regional Blood Center

Charge / Phlebotomist (2014-Present)

Responsible for direct/indirect supervision and performance of assigned staff. Exhibits strong customer service skills.

Set up for blood collection, register and screen donors, perform pre- and post- phlebotomy procedures and venipuncture.

Observe donors and provide donor care during the donation process.

Apheresis ”Trima” operator (platelets, double red and plasma products).

EDUCATION

Phlebotomy Training & National Certification

CPR, First Aid, & Medical Aid Certification

Real-Estate Training & Missouri State License

High School Diploma

RELATED EXPERIENCE

Sunnyhill, Inc.

Independent Living Program Instructor (2011-2014)

•Provide training & instruction for high functioning disabled participants

Riverview Manor Nursing Home

Certified Nursing Aid (CNA) (1978-1985)

•Provide nursing assistance to the elderly

SUSAN A. BLESSING

3412 Millington Dr. • St. Charles, MO 63301• 314-***-****•*************@***.***

OTHER EXPERIENCE

Prudential Alliance

Real-Estate Agent (2003-Present)

•Listing, showing, & negotiating residential & commercial real-estate

•Coordinating appraisers, inspectors, lenders, and title work

Buchheit’s (Regional Home Improvement Center)

Human Resource /Personnel Manager/Safety Director (1996-2003)

•Conduct interviews, hire employees, administer benefits

•Payroll and personnel manager

•Manage and implement safety programs

S & S Chenille

Owner and Operator of business (1992-1998)

•Independently own and manage custom sewing company

•Negotiate contracts with schools and sporting good stores

•Personally produce patches & logo’s for school letter jackets

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