Customer Service Data Entry

Jaclyn R. Campbell

********@***.*** 708-***-****

Administrative Professional with over 17 years of business experience offering versatile Operations, Licensing, and Accounts management skills. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

SUMMARY OF QUALIFICATIONS

Knowledgeable in federal and industry regulatory compliance and education with experience in non-profit and commercial banking

Capable and creative in design and improvement of processes and programs for development of staff capabilities and efficiency

Highly adaptable and resourceful rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment and organizational objectives

Experienced in training new employees, monitoring and improving morale and productivity, assessing staff members’ performance and overall customer service quality

A dependable, organized, efficient self-starter who thrives in both independent operations and team dynamics, builds alliances and engages in cross-functional activities.

EDUCATION AND TRAINING

Master of PUBLIC Administration Concentration in healthcare management

Keller Graduate school, Tinley park, IL

Computer Skills

Proficient in Microsoft Office Suite (Access, Word, Excel and PowerPoint)

PROFESSIONAL EXPERIENCE

JP MORGAN CHASE, Chicago, IL MAY 2006 - PRESENT

Operation Specialist

Process checks and applications in a lock box environment

Train and facilitate new hire temps in two day training classes

Analyze and research problem applications and incorrect items

Reviewing data for deficiencies or errors while correcting inaccuracies and validating output

Recognized for maintaining high levels of productivity and high rate of accuracy

Process reports for ways to improve team productivity levels

PRIMERICA LIFE INSURANCE, DULUTH, GA JUNE 2005 – FEBRUARY 2006

LICENSING LIASION

Functioned as liaison between Primerica applicants and the Georgia Department of Insurance

Determined eligibility of applicants for temporary or permanent life insurance and health insurance licenses

Processed permanent and temporary licenses and renewals

TIMBERLAKE-SNELLING STAFFING, MARIETTA, GA SEPTEMBER 2004 – MARCH 2005

Lead data entry operator

Trained new personnel

Analyzed and verified cabinet tops

Answered phone lines, performed clerical duties

Performed data entry of all orders

SMART CORP STAFFING SOLUTIONS, ALPHARETTA, GA OCTOBER 2003 – JULY 2004

cash applications operator

Processed medical payments

Verified employee accuracy for finance transactions

Handled confidential information in accordance with company standards

UNITED AIRLINES, ELK GROVE VILLAGE, IL MARCH 1999– JULY 2003

Account controller

Serviced vendor accounts

Processed billing for major corporations

Promoted from Data Entry Operator position

Completed financial mailings in a timely manner

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