Customer Service Administrative Assistant

Bianca Lok ***** SE Petrovitsky Rd #F***

Renton, WA 98055

**********@*****.*** 206-***-****

PROFILE:

I have a Bachelor’s Degree in Information Technology with extensive experience working with Microsoft Office and other software applications. I have over 16 years of customer service experience in high volume markets. My present work experience includes scheduling client meetings, filing, timesheet and expense report management, managing Program Managers calendar appointments, auditing staff management database, and handling client’s annual recertification paperwork. I have a current typing speed of 65+ WPM and have over 10 years of experience in general clerical duties. My overall success comes from my natural inter-personal skills; as well as my approach to my responsibilities in a professional manner - eager to accomplish tasks. Dependable, reliable, always ready to take on new opportunities and ideas enjoys working in busy, fast paced organizations, enjoys new chances for advancement in career, and always has a positive attitude in challenging situations.

SUMMARY OF QUALIFICATIONS:

• Communication and Writing Skills – Application of clear and accurate communication practices. Familiarity with legal documents and working with highly confidential information. Completed business writing courses and preparation of various documents with a typing speed of 65+ WPM.

• Problem Solving - Resolve client complaints or concerns professionally and with sincerity.

• Teamwork – Works well independently as well as within a team. Adapts to new situations and challenges and strives for creative solutions.

EDUCATION:

University of Phoenix 2001-2003

Bachelors of Information Technology

ITT Technical Institute 1999-2001

Associates of Computer Networking Systems Technology

COMPUTER EXPERIENCE:

• Power Point: presentations

• Word: professional letters and reports

• Outlook: electronic mail and planning software

Excel: spreadsheets and pivot tables

Access: database management

PROFESSIONAL EXPERIENCE:

Mott MacDonald 6/2014-8/2016

Administrative Assistant II

Duties: Utilize excellent communication practices to provide clear and accurate information. Administering staff timesheets and expense reports. Assisting clients and staff in a professional and productive manner on a daily basis. Reserve conference rooms for staff and outside visitors. Calendar management for staff and executive management. Perform new hire orientations. Auditing Staff Management Employee database. Facilitate office coordination. Order and inventory office supplies. Order food for special meetings/events

KING COUNTY HOUSING AUTHORITY 11/2007-04/2014

Administrative Assistant

Duties: Utilize excellent communication practices to provide clear and accurate information. Daily filing of hard copies and electronic documents. Assisting clients in a professional and productive manner on a daily basis. Schedule appointments for Senior Housing Specialist and reserve conference rooms for Fraud Investigator.

VICTORIA SECRET 12/2007-01/2010

Shift Supervisor/Sales Associate

Duties: Cashier accurately and assist customers and other cashiers in voiding transactions. Closing out the sales day with store manager and assistant managers. Balancing and researching payments and bank logs. Assist store buyers with merchandise and provide them with sales information.

ADAMS AND ASSOCIATES 04/2005-11/2007

Temporary Employee

Duties: Complete assignments that were given to me by Adams and Associates with different companies. Filing hard files and paperwork

ASPEN INDUSTRIES 05/2005-01/2007

Customer Service Representative

Duties: Utilize excellent communication practices to provide clear and accurate information. Process sales orders and answer calls to place sales orders. Get orders entered and sent to the warehouse in a timely matter.

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