Project Management

Executive Longstanding, multi-faceted professional offering project management experience in business driven initiatives Summary in technology, disaster recovery, business continuity, and departmental initiatives. Experienced strategist of

technology, tools, and implementations possessing project leadership and management qualities; adept at

interfacing with all levels of an organization; management of staff and vendors. Knowledgeable with generating

business requirement documents (BRD), developing request for proposal documents (RFP) and associated

evaluation activities while applying critical thinking skills to propose sound business recommendations.

Qualification Project Management Change Management

Summary Business Continuity Management Disaster Recovery Planning

Risk Assessment / Risk Management Team Leadership / Mentoring / Advisory Skills

Technology Planning & Delivery Testing and Implementation Services

Vendor Relationship Decision Making & Problem Solving Strategies

Professional American International Group, INC., New York, NY May 2011 – July 2016

Career Senior BCM Tool Specialist – Global Business Continuity

Service multiple BC software products supporting AIG’s BCM program across multiple organizations globally:

Accomplishments:

Transition AIG’s Emergency Notification System (ENS) application from a multi-tenant platform to a single client hosted platform.

Lead product contract negotiations, hosting services and professional services agreements

Collaborate with ENS project engineering team to define a new hierarchy structure

Collaborate to architect a production/development/DR platform in a single hosted environment

Manage re-platforming project activities addressing new hierarchy and user provisioning

Manage all platform transition testing activities

Develop user training material

Provide training of new hierarchy structure to all 350 + users globally

Lead administrator and SME of AIG’s ENS tool to support both day to day activities as well as providing support of long term solutions and strategies.

Point of contact to manage all issues & requests

Test and coordinate product updates and enhancements

Provide ongoing product updates, status reports, presentation and demos to product users & management

Work with product users and vendor to define strategic initiatives to improve end user experience

Coordinate scheduled employee data file upload with vendor

Address and escalate all data quality issues identified

HR data quality issues.

Collaborate with internal partners to address identified data quality items

Gauge item impact, define remediation plan, and document status

Oversee remediation activities to closure

Worked to eliminate approximately 90% of the data quality items

Transfer ENS tool day to day SME support activities to internal Help Desk.

Identify case types and associated metrics

Defined ENS issue/request workflows & ‘use cases’

Document internal Help Desk support training material

Conducted associated training to Help Desk Analysts

Eliminate approximately 25% time spent

HR Employee Personal Contact Data Approvals for EMEA countries for ENS inclusion

Defined project scope & associated documents

Lead & track all project activities

Chair and oversee weekly meetings and associated materials

Liaison with AIG European HR & Legal project representation to address country responses appropriately

Lead and collaborate on the design, configuration, build out, and implementation of a centralized Global Business Continuity planning tool to enable effective and efficient management of BC plans across AIG Business Units to allow an enterprise view of all BCM documents to assist in identifying BC impacts and risks.

Collaborated with myCOOP vendor & internal partners to chair discovery, planning & working sessions

Complete documents to meet firm’s product readiness & deployment, & auditing/compliance requirements

Create and maintain central project documentation repository

Generated both a high-level project scope and a detailed implementation project plan

Gather and process requirements for seven plan component specifications to include Business Impact Analysis (BIA), Business Continuity Plan (BCP), and Risk Assessments

Developed data field element specifications per plan component for submission to BCM tool vendor

Collaborate with tool vendor in the setup and configuration of required plan component data elements

Provide analysis of data elements as prerequisite for automating data feeds

Gather role & provisioning requirements

Collaborate with vendor to develop and oversee all user acceptance testing

Conducted BCM tool product orientation activities and collaborated with buildout of training materials

Coordinated BCM tool training & guidance for temporary data entry staff

Monthly reconciliation of actual cost versus budget to monitor & control project costs

Monitor and report on financial activities associated with the project’s five year 1.5M budget

Re-evaluated myCOOP’s viability & expectant longevity in meeting the firm’s ongoing requirements

Collaborate with team members to define BCM RSA-Archer requirements using CA-Agile methodology

Define and manage design requirements for RSA-Archer in Rally tool

Participate in data validation activities

UBS FINANCIAL SERVICES, INC., New Jersey 2006-2011

Associate Director: Disaster Recovery / Business Continuity – Information Technology Division

Accomplishments:

Support the Americas region for Business Continuity Management and Disaster Recovery Planning

Work in partnership with the Firm’s business BCM leads to perform detailed test planning and schedule

Coordinate the Firm’s isolation testing, work area testing, and industry testing exercises

Responsible for the BCM communication process for all test related materials to appropriate stakeholders

Collaborate with Infrastructure teams, Application development teams, and Business teams, to gather testing requirements, and coordinate failover and failback procedures

Build out/coordinate Command and Control site and associated documents throughout the testing process

Conduct risk analysis prior to each test to reduce the potential of negative impact to the business

Manage post exercise gap analysis – remediate testing issues and formulate lessons learned documentation

Represent IT Infrastructure in the Bank’s global initiative to implement its proprietary Business Continuity Framework

Attend all required training sessions in preparation for a ‘train the trainer’ roll-out approach

Collaborate with team members to customize training material

Chair regional training sessions for multiple infrastructure tech streams

Collaborate with IT Infrastructure tech streams to develop their recovery plans utilizing presentations and workshops

Assist and provide Business Continuity support for ITI Tech Streams to ensure Business Continuity Framework meets Firms guidelines

Develop and lead a tabletop exercise to simulate a pandemic event, & its impact to internal IT teams

Collaborate with team member to define scope, objective, participation list, and question set

Co-chair scheduled meetings with participants to cover ‘scenario’ and ‘questionnaire’

Collect questionnaire responses and create metrics

Document exercise results and lessons learned

Business disruption events: Team up to coordinate the build out of alternate work area.

Mid-town Manhattan steam pipe explosion

Jersey City water main breaks

Weehawken marina boat fire

Responsibilities:

Drive specifications and development of improvements within the recovery infrastructure in collaboration with global team members

Respond and address Internal Audit issues identified

Division coordinator and PoC in the administering National Communication System subscriptions

Division coordinator and PoC in the administering Corporate Emergency Access subscriptions

Member of Firm’s Americas Pandemic Steering Committee

Represent IT Infrastructure BCM during Firm’s local and regional site power down events

PANASONIC / NORTH AMERICA, Secaucus, New Jersey 1996-2005

Technical Project Manager

Accomplishments:

Collaborated with platform teams in migrating firm’s AIX Websphere Application Server to IBM’s z/VM - z/Linux platform, this realized immediate savings of 300k+ on s/w licensing, and $1.5M ROI. Activities included conducting a TCO, presenting findings to Lead/Senior Management, generating a project plan, and coordinating the migration from hardware installation to ‘go –live’

Investigated the cost of migrating & hosting the firm’s 9672 Mainframe workload on a z890 Processor, which would have resulted in a savings of +100k

Lead evaluation, selection, and implementation of an MQSeries administration tool

Lead implementations of tape backup solutions

Lead the implementation of IBM’s Snapshot technology to assist in CY2K efforts

Implemented & developed policies for IBM’s Hierarchal Storage Management/System Managed Storage

Responsibilities:

Manage zSeries (z/VM, zLinux) team and platform Operating System and related software

Maintain Software inventory, contract, and vendor relationships

Work with analysts, partners and vendors in determining platform requirements, enhancements & solutions

Coordinate activities with DC Operations & end users during analysis, definition & implementation phases

Maintain metrics tracking CPU utilization

Production support, Disaster Recovery Coordinator, Storage Administration

Define DR Mainframe objectives, coordinate DR activities and perform gap analysis

Automated Data Processing, Jersey City, New Jersey 1995-1996

Storage Administrator

KMART Fashions, North Bergen, New Jersey 1984-1995

Technical Support/Operations Support Manager/Computer Operator

Merrill Lynch, New York City, New York 1982-1984

Computer Operator

Education Bachelor of Arts,

MONTCLAIR UNIVERSITY, Montclair, New Jersey

Symposiums, Conferences, & Courses

IBM Technical Education & Conferences

DRII Business Continuity Planning

Contingency Planning User Groups

Certifications

Associate Business Continuity Professional (ABCP)

Working towards certification for the Business Continuity Planner Professional (CBCP)

Training

Management training and seminars

Project / Team leadership and planning seminars

Technology Software: Microsoft Office

Knowledge Conversant: Operating Systems, Storage, Middleware, Networks, Databases

References Available upon request

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