Customer Service Management
Resume:
FERNANDO F. PADILLA
MIAMI, FL. 33193
**********@*******.***
OBJECTIVE
To be part of a solid and prestigious organization where I am able to apply my skills and knowledge in the field of Logistics, Brokerage and Distribution Management and to establish a long term commitment that allows the company to strengthen and stream line processes, goals and achievements through qualified professionals that are focused, detailed and great team players.
EXPERIENCE
03/15/2015- ADCOM WORLDWIDE MIAMI, FL
INTERNATIONAL OPERATIONS
Arrange transportation for Ground, Air, and Ocean shipments
Assure that filings such as AMS, ISF, are submitted in a timely manner and coordinated with logistic schedules.
Quote shipments
Create B/L
Prepare 7512 T&E, IE, IT
Monitor shipments and update customers
Provide customers with POD
Enter shipment status in system
Correspond with customers and agents by phone and email
Manage costs and invoice customers
Process invoices thru system
Set up new customers account
Attend to new customers calls and provide customers service
Guarantee that all import documentation is accurate and all industry, federal and international regulations are followed
Research vendor statements, phone calls and discrepancies
Constant follow up with client and or agent regarding shipment status, process and documentation needed
Prepare reports as requested
Communicate with co-workers, management, clients, and others regarding import issues and come to a resolution
Responsible for coordination of all assigned import shipments
Process payment for vendors
Other import duties as requested
11/2011 -08/2014 HELLMANN WORLDWIDE LOGISTICS MIAMI, FL
IMPORT TRAFFIC COORDINATOR
Electronic Data Interchange
Input data
Process documents for shipment clearance ocean/air shipments
Prepare and send arrival notice to customers and brokers
Prepare Delivery Orders
Coordinate delivery of goods
Insurance
Billing and Filling
Incoterms knowledge
Assure that AMS, ISF are filing in timely manner.
Monitor, track and follow up of shipments
Properly classify and document materials for shipping
Interact with and provide customer support services
Provide effective communication, problem resolution and customer satisfaction between customers and support teams globally
10/2009-11/2011 SAVINO DEL BENE FREIGHT FORWARDER CHB MIAMI, FL
IMPORT BROKERAGE AGENT
Prepare entries for shipment clearance
File entries
ISF filing
Prepare 7512 IT, T&E, IE, 3461, 7501
Prepare Delivery Orders
Dispatch of goods
Negotiate rates with trucking companies
Administrative duties along with exceptional customer service
06/2008-10/2009 T & J NEW PUMPS, INC MIAMI, FL EXPORT CUSTOMER SERVICE COORDINATOR
Receive and Process orders
Quote prices
Prepare BIDS
Issue Invoices and Credit Memos
Packing List
Certificate of Origen
Certificate of Conformity
Bill of Lading
Docks Receipt
Photo copies, fax and scan documents
Claims
Shipping log
Credit information from other companies
UPS Software
Print export and pallets labels
Send e-mail or fax documents to Customer and Freight Forwarders
Follow up on shipments exported to Latin America, Middle East and the Caribbean.
Incoterms knowledge
Handling everything related to Customer Services
Negotiate rates with shipping companies for ocean services FCL and LCL
Negotiate FTL, LTL rates with trucking companies
Booking with Ocean Carriers
03/2002- 04/2008 TELCOR MANAGUA, NIC
CUSTOMER SERVICE DIRECTOR
Budgeting
Logistics
Purchasing
Coordinate the opening of new Customer Service Center nationwide
Implemented the operational tariff to be charge for International Couriers and postal companies
Training new employee and how to handle complaints against Telecommunications companies, cable and postal companies, the law and regulations.
09/1995- 03/2002 ELECTORAL INSTITUTE OF MANAGUA MANAGUA, NIC
LOGISTICS DIRECTOR
Supervisor duties
Customer service
Inventory management
Negotiate transportation rates
Created distribution routes for the electoral material
Responsible for choosing and purchased electoral material that saved to this institution $650,000.00
Coordinate with the Nicaraguan Army and Police the security for the electoral process ensuring safety for the electoral material and voters
Responsible for training new employees, how to handle storage and packing of electoral material
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelors Degree in Business Management CBT COLLEGE
Bachelors Degree in International Business University Of Phoenix
Import and Export Seminar Florida Foreign Trade Association
Freight Forwarding Certification Miami Dade College
Logistics Seminar American Logistics Center, Panama
Customer Service Specialist Training American Logistics Center, Costa Rica
Import and Export Certification Miami Dade College
Associates Degree in Business Administration ITESM (Tecnologico De Monterrey)
SKILLS
Proficient in Cargowise, Editrade Word, Outlook, Lotus 7, Sage Pro, Hellogic, Helios, LFS,
Warehouse and operations
Air/Ground/Ocean
Customs regulations
References Available Upon Request
Contact this candidate