Customer Service Office

Angie Cockrell

Professional Profile

A committed, resourceful, administrative healthcare professional with the ability to handle a high-volume workload with high degree of accuracy, fast learner, self- motivated, self-directed and extremely well organized with strong follow up skills.

Knowledge and skills

Administrative

*Able to research and organize material in preparation for writing and editing documents.

*Able to manage and maintain front office and back office.

*Specialized training in team building and leadership

*Tax preparation specialist

*Bookkeeper

Customer Service

*Provide exemplary client service

*Resolved customer inquiries and disputes

*Excellent people skills

*Call center experience

Medical

*Knowledge of advance medical terminology, Anatomy and Physiology, knowledge of insurance HMO, PPO, Medicare and Medicaid

*Trained in medical front office and back

* Knowledge of billing appeals process

Relevant Work Experience

Tax Preparer Jackson Hewitt January 2016 to Apr 2016

* Prepare both individual and business taxes. Constant contact with the IRS.

* Generated over $30,000 in fees and have given exemplary customer service.

* Used Over 20 years of tax preparation knowledge.

First Choice Emergency Room Sept 2014 to Dec 2015

Facility Resource Specialist

*Explain and obtain consent for treatment, verification of insurance, collections of co-pays

*Complete and balance all daily transaction paperwork for the Accounting Department

*Upload medical records /maintain original documents

WGMA / ILA Local 28 January 2007 to Jun 2015

Longshoreman

*In charge of supervising the unloading/loading of cargo on and off of ships and on or off of trucks.

*Insure the crew was complying to all safety regulations required by OSHA

*Correctly processed thru customs ensured items did not leave the Ports until accurate and complete

Jackson Hewitt Tax Service Dec 2009 to May 2011

Office Supervisor

* Supervised 4 locations and ran the day to day operations.

*Assisted as educator in tax preparation.

* Prepared both individual and business taxes.

South View - Clinic Office Assistant April 2004 to June 2007

* Filled and followed up on insurance claims

*General administrative duties

*Accessed the company database to bill patients

*Assisted member with billing inquires

*Explanation of EOB’s and knowledge of Appeals

Education

Certificate of Completion in Business Computer Information Systems

Windham Business School - Houston, TX 1998 to 1999

Music & Video Business Art Institute of Houston 1994 to 1996

Psychology/Economics- Texas State University Behavioral Psychology 1991 to 1994

SKILLS

Tax Preparation, Tax Audits, Computer Proficiency, Customer Service Skills, Accounting skills, and HAZMAT

References

Available upon request

Contact this candidate