Microsoft Office Customer Service

Angela Morris

Stoneville, NC

********@******.*** - 336-***-****

Highly motivated and detail oriented individual with over 10 years of experience in Healthcare Office settings. An experienced cash collector with the ability to reduce bad debt loads and increase overall profit margins. Seeking an opportunity to showcase my skills and abilities and assist a company in providing quality care and services while maintaining a healthy cash flow for the organization. Authorized to work in the US for any employer

WORK EXPERIENCE

Sava Senior Care

Eden, NC - February 2012 to Present

Business Office Director

• Process charges, statements and collection letters; perform collection on private pay accounts

• Complete Medicaid billing and resubmit or follow up on Medicaid denials and RBD; complete Hospice billing

• Finalize Admission information and insurance verifications

• Maintain a greater than or equal to 98% cash collection rate by performing clean up aging Accounts Receivable and posting cash received

Administrative Assistant

REMMSCO, Inc - Reidsville, NC - June 2010 to February 2012

• Finalized client intake and client referral paperwork

• Completed billing processes to state for client services

• Answered telephones, distributed messages, recorded minutes of meetings for house, staff and board of directors

• Planned and coordinated fundraisers to raise general funds for REMMSCO, Inc., a non-profit agency Medical Records Receptionist

Eden Pediatrics - Eden, NC - September 2009 to May 2010

• Trained staff on Electronic Medical Records scanning procedures; scanned bulk office records

• Scheduled appointments and pulled medical charts for next day's schedule

• Filed medical records correspondence and fulfilled medical record requests

• Protected the security of patient records to ensure confidentiality was maintained Patient Registrar

Morehead Memorial Hospital - Eden, NC - August 2008 to September 2009

• Operated switchboard, transferred calls, paged doctors and called codes as necessary

• Checked patients in computer system in Emergency Department; recorded patient's physical complaint and assigned patient's identifying armband

• Received payments and assisted patients in signing up for payment plans through Health Finance

• Investigated unpaid claims and contacted insurance companies to assist in insurance follow up procedures Receptionist

Doctors Vision Center - Eden, NC - June 2007 to August 2008

• Posted patient payments and insurance checks

• Verified insurance benefits and eligibility

• Entered patient information into Electronic Medical Records and Bosa Nova systems

• Matched procedure codes and diagnosis codes and filed insurance claims EDUCATION

Medical

Rockingham Community College - Wentworth, NC

SKILLS

Medicaid Billing (4 years), Insurance Verification (7 years), Microsoft Office (10+ years), Excel (10+ years) ADDITIONAL INFORMATION

SKILLS

• Familiar with SSI and Medicaid Billing Procedures • Experienced with Insurance Verification/Authorization

• Experienced with Virtual Merchant Software • Customer Service Skills

• Administration and Management Skills • Negotiation and Persuasion Skills

• Proficient in Microsoft Office Suite • Knowledge of HIPPA Compliance Procedures

Contact this candidate