Manager Customer Service
Resume:
Ryan E. Griffin
West Allis, WI 53214
*************@*****.***
EXECUTIVE SUMMARY:
Results-driven leader with a track record of driving improved financial results through lean manufacturing principles, team building, and process improvements. Wide ranging leadership background that includes general management, plant management, sales and marketing, global supply chain, inside sales, lean manufacturing implementation, and manufacturing engineering.
SUMMARY OF EXPERIENCE:
General Manager
Director of Marketing
Director of International Supply Chain
Director of Continuous Improvement
Plant Manager
Manufacturing Management
SMED
5S
SIOP
Value Stream Mapping
Six Sigma Champion
Preventative Maintenance
WORK EXPERIENCE:
Tulip Corporation Milwaukee, WI
General Manager November 2014 to Present
Responsible for developing business strategy in the lead division with the primary focus on growth. Complete ownership over value stream from raw material through product delivery and customer service, including P&L. Leading team on creating and presenting business cases for capital investments.
Implemented material Kanban to eliminate stock outs
Improved OEE by 20% through Gemba walks
Grew sales 30% through new customer acquisition and new product development
Rexnord Inc. – Chain Division Milwaukee, WI
Director of Marketing & International Supply Chain July 2011 to November 2014
Developed customer relationships and improved profitability in a $90M business. Lead forecasting, pricing strategies, commercial agreements, and price deviations. Directed team on over $10M spend with suppliers in Europe, Asia, and South America.
Grew sales by 25%
Improved gross margin through shifting product mix to higher profit products
Implemented SIOP process
Director of Continuous Improvement May 2010 to July 2011
Leader of continuous improvement in a union facility. Developed skill set of co-workers in lean manufacturing principles.
Increased plant productivity from $120/hour paid to $150/hour paid
Directed strategy deployment within the division – setting KPIs and TTIs
Lead Kaizen events in shop and office environment
Plant Manager April 2009 to May 2010
Directed seven reports overseeing 130 indirect in plant operations including functions in production, maintenance, manufacturing engineering, quality, shipping/receiving and planning. Managed operational and capital expense budgets of $10M.
Managed expenses down by over $2M
Reduced external defective parts per million from 3,600 to 600
Manufacturing Manager February 2007 to April 2009
Oversaw front line supervisors and indirect reports in multiple departments.
Increased on-time delivery from 71% to 95% by creating customer focus
Drove cultural change from end of month “hockey stick” shipment to level loading throughout the month
Peerless Pump Co. Indianapolis, IN
Manufacturing Manager August 2005 to February 2007
Responsible for all functions in machine shop, maintenance, manufacturing engineering, and tool crib while managing a $5M budget.
Machine shop reduced overdue work-orders from 20% of backlog to 2%
Drove change in maintenance from re-active to preventative
Assembly & Test Supervisor January 2005 to August 2005
Coordinated all activities to insure pumps were assembled, tested, and reworked prior to customer due date.
Created a team culture to reduce overdue pumps from 150 to 40
Reduced rework time from 2-3 days to 24 hours
Value Stream Manager August 2003 to January 2005
Lead and developed value stream team to identify and eliminate bottlenecks, reduce lead times, and improve profitability. While in this role I directed over 40 Kaizen Events in office and shop environment.
Implemented practices that reduced machine shop lead time from 25 to 12 days
Increased assembly capacity from 6 to 11 pumps per day by single piece flow
Manufacturing Engineer March 2002 to August 2003
Programmed vertical turret lathes, horizontal lathes, and mills.
Reduced lead time on programs from one week to four hours
Fairbanks Morse Engine Beloit, WI
Manufacturing Engineer August 2001 to December 2001
CNC Programmer for sheet metal cutting.
Team Co-Ordinator December 2000 to August 2001
Scheduled three departments in machine shop, including 22 assets and over 50 union employees.
EDUCATION:
Indiana University – Kelley School of Business
Major: Master of Business Administration - Marketing
University of Wisconsin - Madison
Major: Bachelor of Science - Mechanical Engineering
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