Customer Service Information Systems

Resourceful

Organized

Team Leader

Detail Oriented

Efficient

W

ell organized, task focused professional in search of a chance to work for a company and get more work experience while mastering new challenges using existing administrative support skills. Aptitudes include enthusiastic, cooperative and active engagement with employees and/or clients, and helping to accomplish the tasks at hand. In search of a chance to transition from my present vocation into a position working for a small to mid size company while maximizing on opportunities for professional development and growth. Long-term career goals are to become an integral part of a company while enhancing professional talents and mastering new processes.

Core Competencies

Results-oriented support professional with twelve years of experience providing technical and legal administrative in support of the Cobb County Sherriff’s Department.

Considerable knowledge of working with the Criminal Justice Information Systems (CJIS).

Functional knowledge of the Computerized Criminal History Program (CCH).

Knowledge of legal forms, documents and terminology.

Proficiently uses the GCIC/NCIC system to review inmate records and check outstanding charges on inmates; to send teletypes to law enforcement agencies, and to contact local agencies to check for outstanding warrants. Administering background checks and investigations.

Demonstrated aptitudes for quickly acquiring comprehensive knowledge and skills.

Exceptional communication skills, both oral and written.

Well-versed in state and local laws, ordinances, regulatory requirements and standards.

Research and assemble case file information such as police/FTA reports and criminal histories.

Prepares and review court docket, maintains FTA reports, prepares necessary paperwork for warrants.

Works well in stressful situations and meets all deadlines.

Additional Skills & Expertise

Effective community outreach abilities

Excellent supervisory and leadership aptitudes

Proficient customer service administration

Superior conflict resolution talents

Professional Work Experience

2013 – 2016

JACOBS ENGINEERING

Sandy Springs, Georgia

Judicial Clerk, SANDY SPRINGS MUNICIPAL COURT

Provide customer service and assistance to the public, defendants, police officers, and attorneys regarding court notices, fines and other information that is needed. Schedule court dates for defendants and attorneys. Maintains all paper based and electronic files applicable to the Municipal Court. Daily processing of incoming and outgoing mail, fax documents, and attorney entries and conflicts. Assist with the preparation of court dockets. Run Criminal Histories GCIC for court sessions and other investigative purposes. Update CCH daily after court sessions. Effectively communicates with Judges, city prosecutors, and probation officers to investigate and prepare order and sentencing for defendants. Receive and enter citations and warrants manually into the Courtware system. Organize, prepare and maintain all required court documentations by merging new data with existing data through Courtware. Prepare court payment receipts for defendants to pay their fine. Create and prepare subpoenas for defendants and necessary subjects.

2001 – 2013

COBB COUNTY SHERRIFF’S OFFICE

Marietta, Georgia

Detention Specialist

Effectively assess, investigate, and receive incoming detainees. Coordinate and elicit information needed to complete security assessment. Manage inmate property to ensure compliance with booking and release orders and procedures. Effectively write bonds and assist bonding agencies with providing bonds for arrested individuals. Precisely prepare and process first appearance court listed documents. Run Criminal histories for court hearing and other investigative purposes. Communicate with surrounding agencies with the GCIC/NCIC system. Staff and manage security control rooms. Supervise and monitor inmates and Sherriff’s deputies to ensure security and safety for all. Operate security electronics systems and other communication equipment devices. Maintain accurate controls of detainees and complete records for entry into the record information systems. Perform other related duties as assigned.

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