Administrative Assistant Customer Service

KATERI PETRIE

Whitehall, MI *****

****************@*****.*** - 231-***-****

PROFESSIONAL PROFILE

A recent graduate of the Accounting Management program at Davenport University. Diverse experience with accounts payable, administrative, and customer service. Known for being dependable with a professional and friendly demeanor. Self-starter and highly detailed in the work to be performed. Takes ownership of work being proactive, meeting deadlines, and continually looking for ways to improve processes. Now seeking to contribute my experience, skills and expertise to your company.

EDUCATION

Davenport University - Holland, MI

Bachelor of Business Administration - Accounting December 2015

TECHNICAL SKILLS

Microsoft Office – Excel, Word, Access, PowerPoint, Outlook, Skype

Software – QuickBooks, KwikTag, Great Plains, Avidxchange, MRI

RELATED SKILLS

•Proven strength in the ability to calculate numbers

•Highly skilled in recording data and inputting into computer systems

•Proficient verbal and written communication skills

Respectable sense and judgment in decision making

•Demonstrated ability to learn and listen in different environments

WORK EXPERIENCE

Student Service Assistant

Davenport University - Holland, MI - December 2013 to Present – 20 hours per week

Manage incoming phone calls and appointments

Greet customers determining their needs in order to meet their expectations

Document incoming and outgoing packages

Schedule and confirm appointments

Assist with general office support

Maintain files precisely and professionally

Accounts Payable Assistant/Administrative Assistant

Wesco Inc. - Muskegon, MI - May 2013 to August 2013 (seasonal position) – 30 hours per week

Processed approximately 300 invoices daily for 50 individual stores

Reviewed and categorized invoices

Looked for discrepancies and either fixed them or reported them to payables clerk

Filed invoices in multiple formats

Responsible for entering data for the Wesco Rewards system, over 100 daily

Scheduled appointments for staff

VOLUNTEER WORK

Blue Lake Township Fire Department

Assist with the annual St. Patrick’s Day 5k run

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