High School Service

Tiffany D. Gayle

Springfield, Ma *****

H) 413-***-****

(C) 201-***-****

*.************@*****.***

PROFILE

•Extensive experience in servicing customers, both in-person and by telephone, in the hospitality and transportation industry. An independent self-starter.

•Superior communications skills in dealing with customers, co-workers, and employees.

•Well-organized and highly efficient working in a multi-tasking dynamic environment.

•Extensive knowledge in areas of hotel operation and ability to function in a variety of capacities within the hotel structure.

EXPERIENCE

Boston Bartending School 8/22 – Present (West Springfield, Ma))

Practicing bar service etiquette

Learning to mix and service a wide range of drinks, accurately and quickly

Leaning legal obligations as a Bartender

Born Curvy LLC (2/16 –Present)

Self-Employed

Online retail sales

Market and promote ladies clothing through social media and locally

Track inventory through online ecommerce site.

Order inventory online

Prepare Photos, edit and Post them

Go2Man Management (Work from Home Position) 02/10 – 12/15

Part –Time Personal Assistant

Inbound/Outbound calling an average of 20-30 calls daily.

Scheduled executive meeting appointments and travel.

Used Ms Word, Ms Excel

Faxed, copied, scanned office documents, make reservations

Makeup Art Cosmetics (MAC) Henri Bendel NY, NY 10019 10/08 – 05/09

Makeup Artist

•Communicate with clients to clarify visual requirements.

•Produce and sketch design ideas for a makeup face chart.

•Maintain awareness of health and safety issues.

•Maintain an up-to-date knowledge of company make-up products.

•Achieve daily and monthly number goals.

•Maintain a well-organized stock section.

•Communicate with fellow teammates to ensure an accurate work environment.

•Work a Flexible schedule consisting of opening or closing the store.

•Attend Training Classes to perfect company product information and make up application techniques to be used in store on clientele.

Soho Grand Hotel/ Tribeca Grand Hotel, New York, NY 09/07– 010/08

Reservation Agent

•Handled front-desk reservations for a fast paced and Luxury 4 Star Boutique hotel.

•Managed computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.

•Answered inquires pertaining to the hotel including room types and rates, as well as provided service to guest for information on local area restaurants, events, venues and transportation options.

•Exercised judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.

•Resolved guest complaints and handle guest situations as they arose in a calm professional manner.

EDUCATION

High School Graduate, The High school of Science and Technology, Springfield, MA, 2002

SKILLS

Excellent communication and organization skills

Fast Learner

Multi Task

Punctual

Team player

Independent

Reliable

References upon request

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