Manager Customer Service
Resume:
Christopher S Popoli
** ******** ****, **. ******, NJ. 08054 • 609-***-**** • E-mail: ***********@*****.***
Objective
To contribute a strong background in management and implementation of the highest levels of customer service, along with unique drive for excellence and success to your organization.
Professional Profile
- Solutions-driven professional with extensive experience in property and project management.
- Customer-focused, highly organized self-starter with effective customer-service skills and demonstrated ability to multi task at the highest level, manage large staffs, build relationships, and communicate and train all staff members.
- Resourceful, creative problem-solver with proven aptitude to handle complex customer requirements and business problems very quickly and efficiently.
- Motivated achiever who exceeds goals, has been promoted regularly, and has a proven track record for customer service satisfaction.
Areas of Expertise
-Property Management
-Staff Management and Training
-Project Management
-Maintenance Management
-Financial Management
Professional Experience
Property Manager- Associa, Palmyra, NJ 2012-Present
-Community Manager for 500 Unit Condominium Association.
-Responsible for hiring and scheduling for Maintenance Supervisor, Admin Assistants and all other staff.
-Create and monitor budget for Board of Trustees.
-Oversee and monitor all contractors for association.
-Control all aspects of accounts receivable and payable.
-Develop and oversee maintenance work order log.
-Maintain and oversee pool, tennis courts and all other amenities.
General Manager/Owner - CSP Management 2007-2012
-Leased and Operated Golf Course, Restaurant and 2 Full Service Bars.
-Served as Superintendent, Restaurant GM, and PGA Professional at facility.
-Responsible for 40+ employees- hiring, training and scheduling of all staff members.
-General Manager/Owner of fine dining restaurant, including supervision of all aspects of banquets, weddings and dinner services.
General Manager/- South Hills Country Club- Hanover, PA. 2005-2007
-General Manager for 27 hole Facility with Restaurant & Bar.
-Outing & Sales Director
-Responsible for all maintenance for the entire property.
-Responsible for all staff, including maintenance and food & beverage.
-Budget Implementation for all departments.
General Manager- Springfield Country Club Mt. Holly,NJ. 2001-2004
-Responsible for all operations of facility
-Staffing, Training and Supervising for Social Club, Golf Operations and Maintenance Department
-Budget implementation for all departments.
-Development and marketing of The Golf Academy at Springfield Golf Club
Head Golf Professional- Sussex Pines C.C., Georgetown, DE. 1998-2001
-Served as Golf Professional for Private Club with 550 members
-Responsible for entire golf operations
-Owned and Operated golf shop
-Tournament Director
Education/Professional Activities
-CMCA Certification
-Founder and President of Non Profit Baseball Organization
-Graduate of The PGA Professional Business Management Program
-Finished 1st In Graduating Class of PGA Business Management in 2000
-Member of Millersville University Golf Team
-Organized, promoted and supervised first Special Olympics Golf Clinic in Sussex County.
References
Karyl Murray
Administrative Assistant
Associa Management
Mike Holmes
Maintenance Supervisor
Associa Management
Jay Macukewicz
Maintenance
Associa Management
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