Bilingual Customer Service Representative, Interpreter(Rus, Eng)
Resume:
Isakov Tim Leonidovich
Address: ***, ***** **** *****, ***** Superhighway, Makati City, Metro Manila
Mobile No. +639*********
Personal email address: **********@******.*** / **********@****.**
Skype: Istimich
OBJECTIVE :
To obtain a position that will enable me to use my skills, knowledge, experience and ability to work well with people within a growth oriented company.
WORK HISTORY :
Mikhailov S.K
Irkutsk, Russia
Personal assistant, translator, interpreter
June 2009 – August 2009
Obsession gym
Manila, Philippines
Self-defense instructor (Part-time)
June 2012 – October 2012
Pelagos tours and travel
Manila, Philippines
Tour coordinator, translator/interpreter
October 2012 – February 2014
Philippine Russian Business Assembly
Manila, Philippines
Translator/interpreter (Part-time)
April 2013 -- October 2013
Pinnacle Sports / Nacoma Services
Manila, Philippines
Bilingual Customer Service Representative
March 2014 - December 2015
EDUCATIONAL ATTAINMENT :
Mongolian International University
Ulaanbator, Mongolia
Language Educational Institute (English)
2008-2009
AMA Computer College
Makati City
DNTT Networking
2009-2012
SKILLS AND QUALIFICATIONS :
üGood fluency both verbal and written, in Russian and English. Strong written and oral communication skills
üAbility to multi-task and manage multiple assignments in fast-paced environment
üAbility to handle the stress of meeting tight deadlines
üAbility to work flexible hours, including nights, weekends and public holidays
üFlexibility and adaptability to business requirements and priority changes
üSuperior problem-solving skills
üCapable to deal promptly with various types of client demands
üThe ability to follow instructions and handle client inquiries
üExcellent people skills – ability to work with a wide range of people
üAbility to troubleshoot any software and hardware problems in minimum time
KNOWLEDGE AND EXPERIENCE :
üExperience in the sports betting domain. Knowledge of sports betting markets
üKnowledge of Freshdesk, EMS and other help-desk platforms for customer support
üFamiliar with electronic payment systems(E-Wallets, credit/debit card processing, bank transfers)
üKnowledge of basic software and Anti-Viruses, hardware, operating systems
üKnowledge of Microsoft Office applications, especially Word, Excel and Outlook
PERSONAL DATA :
Age : 26
Birth Date : August 14, 1990
Birth Place : USSR
Citizenship : Russian Federation
Gender : Male
Civil Status : Single
CHARACTER REFERENCES :
Stas Kutukov
Manager
Pelagos tours/Laguna tours
Carissa Datingaling
HR manager
Nacoma Services/Pinnacle Sports
Max Orlov
Head coach
Obsession gym
I hereby certify the facts contained in this resume are true and correct to the best of my knowledge.
Isakov Tim Leonidovich
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