Customer Service Sales

Haley Ora Downen

**** ****** **. *** ********, Ca 90720 (C) 805-***-**** **********@*****.***

Summary

Self-motivated, innovative, organized, energetic individual seeking a position within a well established company, where I can utilize my education and practical skills to contribute to the company’s development, progress and revenue.

Skills & Experience

•Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term goals in line with company vision and values.

• Outstanding customer relations skills, prompt, kind, efficient and professional

•Management Experience, motivated and trained employees, set goals and targets for the staff. Demonstrated exceptional team building techniques.

•Utilized customer feedback to improve employee performance.

•Promotions: Organized promotions and marketing campaigns.

•Hosted store events, VIP parties, and trunk shows.

•Design, set-up and visual displays: Had total control over design and set-up of visual displays, which improved our sales

•Worked professionally and directly with suppliers

•Maintained inventory, work orders, ordering, deliveries and stocking inventory

•Builds trust, values with others, communicates effectively, drives execution, fosters innovation, focuses on the customer, collaborates with others, and demonstrates high integrity. Entrusted with my own set of keys to the business, to open and close the store.

•Maintains professional, positive internal and external relationships that meet company core values.

•Customer service complaints: Resolved in a timely, professional manner, with customers and managements satisfaction.

•Outstanding customer relations skills with extensive background in customer oriented service operations and business development, including sales, marketing, promotions, and cost control. Implementing all these skills successfully.

•Quickly learned full knowledge of all products including new collections.

•Sales, and all financial transactions (cash and credit card) accurately with resolve for no discrepancies.

• Prepared bank deposits and weekly reports.

•Maintain positive relations with staff and customers in high-volume, fast-paced, demanding environment, face-to-face and on the phone, while providing phenomenal service.

•Microsoft Office, Social Media and software systems: Experienced in Microsoft Office, Word, Excel, PowerPoint and Outlook. Skilled in POS Systems.

Employment History

Key Holder

Shift Manager

Sales Representative

The Vapor Lounge 1

2510 Los Posas Rd

Camarillo Ca, 93010

10/2015 to 06/2016

Assistant Manager

Visual Stylist

Sales Supervisor

UNO de 50

365 Newport Center Dr.

Fashion Island, Newport Beach, CA

12/2012 to 07/2014

Customer Service

Fruit Designer

Cashier

Edible Arrangements

4230 Katella Ave.

Los Alamitos, Ca

01/2011 to 03/2013

Host

Cook/Prepared all entrees

Created dessert

Server

DJ’S Pizzeria

Long Beach, CA

02/2010 to 07/2010

Extra Circular Activities

Cooking, ROP Accounting, Entrepreneurship, and Sports Medicine programs

Certificates

California Food Handler, ServeSafe 6/14/2016-6/14/2019

Volunteer

Goodwill, Westminster, Ca: Helped with organizing the store and putting new items out on shelves.

Precious Life thrift Store, Los Alamitos, CA: Volunteered my time with Precious Life, helping with abused and battered mothers trying to escape abusive relationships.

First Presbyterian Church, Westminster, CA: Helped with the youth center and group activities

References

Available Upon Request

Education

Working towards my Associate of Science Degree to transfer to a U.C. College

. My long-term goal is to obtain my Bachelor of Science Degree

Moorpark College 09/2015-Present

Moorpark, CA

09/2015 to 12/2015

3.3 GPA

Marketing Major

Culinary minor

Cypress Community College

Cypress, CA

08/2010 to 05/2011

3.3 GPA

High School Diploma

Los Alamitos High School

Los Alamitos, CA

Graduated in 2010

On the Honor Roll

with a GPA of 3.4

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