Customer Service Representative

MARIA ISABEL SMITH

**** ******** ***, **** ****, TX 77536 • Cell: 713-***-**** • *********@***.***

Objective

Seeking a position as an entry level Accountant or Auditor where experience will be further developed and utilized.

Skills

Bilingual, fluent in Spanish

Organized and detailed

Personable and approachable

Excellent communication skills

Filing and data archiving

Professional phone etiquette

Proficient in Microsoft Word, Excel, and Access

Work History

Fire Watch/Office Assistant, 10/2011 to 08/2014

Performance Contractors – Houston, TX (at Arkema, Bayer, and TPC)

Assisted with payroll distribution.

Filed employee documents.

Prepared packages for Superintendents.

Maintained a clean reception area, including lounge and associated areas.

Assisted with new hire orientation.

Technical Support Representative, 04/2006 to 07/2007

Convergys – Moore, OK

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Customer Service Representative, 01/2004 to 01/2006

Loan Link Lending Company – Grand Prairie, TX

Effectively managed a high-volume of inbound and outbound customer calls.

Originated and reviewed customer loan requests.

Compiled database of loan applicants' credit histories and other financial information.

Submitted loan applications to the loan officer for verification and recommendations.

Education

Bachelor of Science: Accounting, August 2016

University of Houston Clear Lake - Houston TX

Associate of Science: 2013

Houston Community College - Houston, TX

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