Hospitality

OBJECTIVE: To obtain a position in the Hospitality Industry.

QUALIFICATIONS

Over one year of management experience with a large company in the airline industry. More than ten years’ experience in the Hospitality field including three years as a Front Desk Clerk. I have also Held positions as Evening Manager and Front Office Supervisor. I have Hands-on experience with several different aspects of the Hospitality field such as Fine dining, Catering, Bartending, and all aspects of front desk positions. Several years’ experience on different computers working with several different computer programs. I have several years of other office related and experiences and supervisory positions. Six months experience as Housekeeping Supervisor for LaQuinta Inn's. I also have experience as a Night Auditor and Manager on Duty for Holiday Inn Hotels.

FRONT OFFICE MANAGER All aspects of management to include deposits, e-mail communication, and problem solving. I Managed the daily activity of the front desk to include supervising seven to ten employs dealing with customer concerns and problems. Also was responsible for scheduling and monitoring activity at the hotel.

SHIFT MANAGER All aspects of management to include deposits, e-mail communication, problem solving, and end of month reports, close out, and biweekly payroll. I managed the daily shift to include supervising five to seven employs dealing with customer concerns and problems.

FRONT DESK CLERK Assisted with checking in guests to the hotel and assisting them with any needs they might have during their stay. I have Worked Night Audit and PBX operator by manual posting and by computer.

SUPERVISION Supervised 10 personnel in medical facilities during clinic time and during regular work hours. I have supervised in other positions in several different working capacities.

MEDICAL ASSISTANT Experienced with outpatient care, inpatient care, and with nursing care of patients including medical work ups, exams, and minor procedures. Started and regulated I.V.s and administered inoculations. Skilled in working with both adults and children.

MEDICAL ADMINISTRATION Maintained medical records for over 600 personnel. Used computers to make appointments, take phone messages, and other related medical needs. Organized patients and medical personnel for morning walk in clinic.

SUPPLY Ordered, stocked, inventoried and issued medical equipment and supplies for a large organization. Maintained equipment and supplies during remote operations. Helped to set up ordering of resupply during remote operations.

EDUCATION

2004 Certificate, Texas Hotel & Lodging Association 59th Annual Short Course, Conrad N. Hilton College, Houston, TX,

1994 Certificate, Leadership Development Course, Fort McCoy, WI,

1992 Diploma, Operating Room Technician Course, Fort Sam Houston, TX,

1989 Certificate, Medical Assistant Course, Fort Sam Houston, TX,

1986 Continuing Education, Hospitality Management, Johnson County Community College, KS,

1983 Diploma, Shawnee Mission East High School, KS,

EMPLOYMENT

2007-Present Lead Night Auditor Wyndham Garden Hotel, Austin, TX

2005-2007 FDSR / Night Auditor Baymont/La Quinta Inns, Inc. Austin, TX

2004-2005 Front Office Manager Four Points by Sheraton, Austin, TX

2003-2004 Evening Manager Radisson Hotel & Suites, Austin, TX

2002-2003 Front Office Supervisor Hampton Inn & Suites, Austin, TX

2001-2002 Shift Manager Vanguard Airlines, Austin, TX

1998-2000 Manager on Duty/Night Auditor Holiday Inn Express, Temple, TX 1999 Housekeeping Supervisor LaQuinta Inn, Temple, TX

1997-1998 Training Room Clerk, U.S. Army, Fort Hood, TX

1995-1997 Medical Specialist, U.S. Army, Fort Hood, TX

1992-1995 Operating Room Technician, Trinity Lutheran Hospital and US Army Reserves, Kansas City, MO

1992-1995 Medical Assistant, Humana Health Care, Overland Park, KS

1988-1992 Medical Assistant, U.S. Army, Fort Ord, CA

1983-1988 Night Audit PBX Operator/Front Desk Clerk/Catering, Westin Crown Center Hotel, Kansas City, MO

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