Customer Service Computer Science

Professional Summary

Skills

Work History

MICHAEL ERDELYI

*** **** ********* ***** *** O, Oak Creek, WI 53154 (C) 773-***-**** ********@****.*** Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale. Self-motivated

Team leadership

Extremely organized

Data management

Able to lift up to 75 lbs

Calm under pressure

Flexible

Clear communicator of complex ideas

Computer proficient

Microsoft Office proficiency

Quick learner

Valid IL driver's license

Superb eye for detail

Team player

Large computer networks

Culturally-sensitive

Fulfillment Associate 03/2016 to Current

Amazon – Kenosha, WI

Used item numbers to properly stock warehouse.

Moved freight, stock and other materials to and from storage and production areas and loading docks. Loaded and unloaded pieces into boxes for shipment. BYO Sales Associate 01/2016 to 03/2016

Micro Center – Chicago, IL

Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Extensive knowledge of computer systems and components, responsible for building quotes for full computer builds Aircraft Fueler 09/2015 to 12/2015

Swissport Fueling Services – Chicago, IL

Responsible for the safe delivery of jet fuel into United Airlines Aircraft. Operations Representative 06/2015 to 08/2015

AmeriFreight Systems – Bensenville, IL

Worked directly with cargo carriers and shipping and receiving facilities to achieve flawless deliveries of food shipments across the country.

Revenue Recovery Specalist 01/2015 to 06/2015

UPS – Northbrook, IL

Responsible for the recovery of lost revenue within the UPS system by auditing packages for proper dimensions and weight.

Saluki Patrol Officer 10/2014 to 12/2014

Southern Illinois University Carbondale – Carbondale, IL Conducted regular patrols of the SIUC Campus side by side with sworn officers of the SIU Police Department and the City of Carbondale Police Department.

Delivery Driver 01/2014 to 02/2014

Jimmy John's – Carbondale, IL

Responsible for delivering Jimmy John's sandwiches. Education

Certifications

Affiliations

Freaky Fast, as the company slogan says.

Cooler Stocker 08/2012 to 05/2013

Notre Dame College Prep – Niles, IL

Stocked two coolers, one of which was a long, walk-in cooler (roughly 15 feet long), with soda, water, milk, and other drinks.

This volunteer position required me to begin 90 minutes before school started. Merit Badge Instructor 06/2012 to 07/2012

Boy Scouts of America – Chicago, IL

Responsible for teaching hundreds of scouts per week the necessities to complete Wilderness Survival and Cooking Merit Badges.

Also lead campfire songs and skits and was first to volunteer for any extraordinary jobs that were needed around the section camp.

Was able to maintain a positive attitude, even in the midst of irksome tasks and weighty responsibilities. Associate of Applied Science: Speech and Communication, Computer Science Southern Illinois University - Carbondale, IL

Speech and Communication, Computer Science Left after Fall 2014 term to earn money for college High School Diploma: 2013

Notre Dame College Prep - Niles, IL

Student Pilot Certificate, certified by the Federal Aviation Administration (FAA) Second Class Medical, certified by the Federal Aviation Administration (FAA) Eagle Scout, Boy Scouts of America

Brotherhood Member, Order of the Arrow

Member, Airplane Owners and Pilots Association

Member, Experimental Aircraft Association

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