Customer Service Administrative Assistant

LISA A. VANDERPOOL

*** *********** ***** *** *****, NV 89107 623-***-**** *******@*****.***

ADMINISTRATIVE ASSISTANT

Obtain a position as an administrative assistant in which my organizational abilities can be fully utilized. Work in a place where there is a need for a variety of office management skills including – computer knowledge, organizational abilities, business intelligence and database program use. Core areas of performance include:

Technical Writing and Editing

Policy and Procedures Development

Customer Service and Support

Human Resources

Administrative/Clerical Support

Office Management and Supervision

Document Management

Accounts Payable/Receivable

Adobe Acrobat

Filing/Data Entry

Microsoft Office Suite

General Accounting

Purchasing and Office Supply

Campaign Planning

Research for Grant Preparation

EDUCATION & CREDENTIALS

Estrella Mountain Community College – Course work in Business Administration – Avondale, AZ

Estrella Mountain Community College – Received certificate in Small Business Management 12/2015

Cal Poly University – Course work in Human Resources – Pomona, CA

PROFESSIONAL EXPERIENCE

Buckeye Outreach for Social Services

Executive Assistant to the Program Director 2006 to 2016

Managed day-to-day operation of administrative support

Received, clarified, and prioritized work requests

Proofread, edit, and verified documentation

Performed quality control checks

Oversaw and performed routine and complex document processing tasks

Provided administrative/clerical support

Monitored incoming and outgoing correspondence

Designed, developed, edited, and proofread standard operating procedures, reports, and company policies

and procedures

Planned events

Planned and coordinated travel arrangements

Scheduled meetings

Maintained supplies and procured equipment

Key contributions:

Created templates, work order requisition forms, certificates helped to implement utility assistance for low income families

Oversaw diaper disbursement and other give-away programs

Assisted the after-school program w ith computer training

First American Title Scottsdale, AZ

Escrow Assistant 2005

Provided administrative/clerical support

Performed escrow closing tasks

Prepared escrow files and documentation

Followed up on funding from opening to closing

Lisa A. Vanderpool

Resume

Page 2

Key contributions:

Accurately prepared over 300 escrow files for closing, preparing documents for funding, preparing closing statements and performing all tasks necessary to get loans funded, downloading loan documents, setting signing appointments, abstracting title documents, following up on funding conditions as necessary

Always provided excellent customer services to borrowers, keeping them informed of their signing appointments and any changes

SCPIE Management Company Los Angeles, CA

Benefits Coordinator/Senior Administrative Assistant 2000 to 2004

Assisted with the major “downsizing” within the company

Performed human resources duties i.e. processed new hire paperwork, leaves of absences, reviewed with employees’ insurance benefits as well as workmen’s compensation, COBRA and disability and retirement benefits and terminations as necessary

Handled a variety of human resource and general department inquiries from managers and employees on a daily basis

Assisted Payroll with payroll deductions for insurance benefits for each participating employee

Participated in the vendor selection for open enrollment

Coordinated and hosted the company’s annual open enrollment for more than 300 active employees and retirees.

Prepared presentation materials for company’s annual “Open enrollment” period.

Key contributions:

Handled downsizing issues with tact, diplomacy, confidentiality, while maintaining flexibility to deal with changing and time sensitive priorities.

Provided backup support to senior management at all times

Home Savings of America

Senior Administrative Assistant 1986 to 1999

Conserved executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.

Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

Represented the executive by attending meetings in the executive's absence; speaking for the executive.

Maintained and managed employee/management confidence by protecting operations and keeping sensitive information confidential.

Maintained office supplies inventory by checking stock to determine inventory level; anticipating and evaluating the need versus the budget

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Key contributions:

Reported to a Sr. Vice President and supported six Vice Presidents

Acted as HR liaison to a department of 160 systems and programming analysts

Contact this candidate