Customer Service Administrative Assistant
Resume:
RICARDO GARIBAY
Redwood City, CA
*********@*****.***
OBJECTIVE
Being a Customer Service Specialist-28yrs and an Office/Administrative Assistant-14yrs (QB), I have performed hybrid roles in the clerical arena, so diversity is something I am use to, and even look forward to. I wish to continue my career, with my proven traits, in the clerical-administrative field, and do consider working with the public to be an added bonus. I am highly confident of being a true asset to any prospective company. PROFESSIONAL EXPERIENCE
Nicolosi Distributing Inc
Clerical / Sales Assistant
San Carlos, CA
November 2014 - October 2015
Public Contact, via phones/person/emails, cheerfully greeting/attending valued clients
Sales, processing customer's daily orders (invoicing and verifying accuracy of pulled merchandise), and delivery (driver when needed), and processing payments on credit card terminal
Clerical, operating all typical office equipment, maintaining office supplies, adhering to company's daily closing procedures, filing, assisting with printing company documents, (warehouse labels and signs {MS Word})
In charge of client critical software disbursement cd formula disk Purchasing, primary vendor contact, creating daily po's for both warehouse & client special orders
Handling of all retun merchandise
Assisting with general tidiness of warehouse areas Bay Imaging
Customer Service Specialist / Administrative Assistant (Hybrid Role) San Carlos, CA
February 2001 - July 2014
Primary public contact, welcoming/assisting all customers/public, via phone or in-person
In charged of all corporate accounts (10yrs), which included invoicing
(Excel spreadsheets), resolving client issues, managing the scheduling of printer maintenance & contracts
Customer service, processing clients orders, invoicing, special product ordering, providing professional advice & product support, delivery of items (driver), when needed
Purchasing, managing all po's, in charge of keeping warehouse stocked, and client special orders, primary vendor contact, managing rma returns, and packaged products for shipping
Accounting assistant-QuickBooks (AP/AR), managing monthly bank reconciliations, collections, invoicing, processing deposits, expenditure tax coding, liaison between client and corporate for any accounting questions, credit forms, W9/1099 form processing Data entry, managing company databases, entering/editing customer information (including new customers) entering all billing data In charge of all data integrity
EDUCATION
BA 1985
San Francisco, CA
San Francisco State University
SKILLS
Knowledge of QuickBooks and Microsoft Office Applications (Word, Excel, and Outlook)
Excellent communication skills, and ability to present complex information in an easy to understand format.
Excellent problem solving, critical thinking.
Superior customer service skills, ability to ease customer's anxiety by providing clear and pertinent information, in a courteous & professional manor, striving for maximum satisfaction and customer loyalty
Spanish language, speak & read fluently
Ten key, 45ipm (by touch)
Forklift
ACHIEVEMENTS
10yrs of successfully managing corporate accounts, involving day to day inquiries and juggling on demand strategic decision making, involving over 3,000 printers
When joining Bay Imaging, I discovered over $ 10, 000 in misapplied revenue & remedied errors
Completion of all critical invoices in a timely manner 10yrs of successfully managing client contracts
OTHER EXPERIENCE
Bookkeeper BIAC "a nonprofit boating club" at the Redwood City Marina, 2010 (full AR/AP Duties)
Office Assistant & Public Speaking volunteer for Habitat for Humanity, 2000 to present
HOBBIES
Photography
Enjoy learning new computer programs
REFERENCE
Name : Simon Vivian
Address1 : Redwood City, CA
Email id : *****@**********.***
Phone No. : 650-***-****
Name : Greg Geirke
Address1 : San Jose, CA
Email id : greg@ bayimaging.com
Phone No. : 408-***-****
Name : Stephanie Ayala
Address1 : San Carlos, CA
Email id : *********.*******@*****.***
Phone No. : 650-***-****
Contact this candidate