Team Lead, Surgical Coordinator, Medical Safety, Healthcare Administra
Resume:
ELIZABETH TURNER
Cumming, GA 30040
******@*****.***
EDUCATION:
Georgia College & State University 2018
Milledgeville, GA, MBA, Business Administration
University of South Carolina 2009
Columbia, SC, BA and BS, English Language & Literature
Sigma Alpha Lambda, National Leadership and Honors Organization, 2006-2009
Delta Zeta Sorority, 2005-2009
Risk Management Officer 2007-2008
Parliamentarian 2006-2007
Dean’s List, Academic Excellence, Spring 2007- Fall 2007
Junior Service League, January 2016- Present
PROFESSIONAL EXPERIENCE:
Alcon, a Novartis Company. .
Safety Monitor October 2015 – Present
Evaluates incoming field reports, product returns and product analysis results for contact lenses and lens care to determine: Adverse event reporting eligibility, regulatory reporting requirements and investigation status
Assesses Domestic and International complaints for contact lenses and Contact lens care.
Interacts with internal and external auditors.
Manages reporting requirements as well as oversees reporting results for deadline submission.
Manages and develops relationships with internal departments and distributors.
Initiates and completes Regulatory Investigational Reports for timely submission to Domestic and International Regulatory Authorities.
Performs Quality Analysis reviews.
Serves as a Material Expert for various products, procedures, and systems.
Builds internal and external partnerships with global affiliates and operations personnel.
Alcon, a Novartis Company.
Complaint Monitor June 2014 – December 2015
Ensured accurate and timely complaint data entry. Captured applicable information into the complaint management system, and requests the return of any medical product received with a complaint to the appropriate verification center. Applied technical knowledge to provide direction and coordinate additional complaint activities with internal, field, and end use patients.
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Assisted in the development and implementation of Alcon’s Complaint Monitor Training Material.
Managed independent caseloads in a fast paced, high volume environment.
Triaged incoming complaints for classification, prioritization and assignment to Safety Monitors.
Maintained regulatory compliance with safety surveillance activities.
Oversaw complaint resolution and customer care activities.(reimbursements, product replacement)
Prepared responses and communication letters to complainant or Eye Care Professionals (ECP’s) regarding case investigation.
Communicated with ECP’s to obtain patient’s medical history and contact lens replacement authorization.
Maintained relevant product knowledge and corresponding Instructions for Use (IFU) for contact lenses and contact lens care.
Evaluated non-serious adverse events and technical complaints.
Performed Quality Control reviews of cases identifying critical missing information and communicate recommendations to processors.
Interacted with internal and external auditors during compliance audits.
Woolfson Eye Institute LLC. . July 2011 – June 2014
I served as a reliable and trustworthy Team Leader and Surgical Coordinator for one of the nation's most successful retina surgeons in Atlanta, Georgia whose goal is to deliver exceptional, outcome-driven, referral-based eye care services, while exceeding patients' needs of respect, compassion and personalized care.
Retinal Team Leader and Surgical Coordinator November 2012 – June 2014
• Ensured and implemented the successful foundation for WEI's Retinal Practice in 4 satellite offices, expanding the 12 physician practice's growth by 300 patients a month.
• Supervised daily operations of the Retina Practice and assists in managing 6 employees.
• Provided statistical analysis for practice flow, surgical scheduling, and injectable drug expenses.
• Assisted in staff recruitment for WEI's retina practice and 6 performance evaluations.
• Coordinated 250 plus patient registrations for medical financial aid and injectable drug co - pay programs.
• Assisted retinal ophthalmologist with outpatient and non-surgical procedures- air fluid gas exchange and intravitreal ocular injections.
• Increased number of surgical cases and overall revenue by 300 cases per year.
• Managed fiscal activities for WEI's Retina Practice including posting and reconciling patient accounts and prepares cost flow sheets for
surgical/non-surgical procedures (i.e. injectable drug expenses).
• Maintained patient financial compliance to reduce patient debt for practice.
• Implemented proper up to date ICD medical billing and coding for the Retina Practice.
• Collected 5,000 dollars a month for physician's revenue by assisting with insurance claims and appeals.
• Improved patient access to the retina specialist resulting in 40% reduction in no show appointments.
• Maintained accountability for 4 injectable drug accounts valued at 1.5 million.
• Oversaw patient flow of 80 to 100 patients daily.
• Prepared weekly surgical analysis reports to project practice's growth and track MD/ OD relations.
• Provided appropriate medical documentation for governmental forms (FMLA, short/long term disability).
Cataract Surgical Coordinator and Ophthalmic Technician October 2011 - November 2012
• Ensured surgical and ancillary services were accomplished efficiently.
• Performed investigation and verification of insurance benefits for surgical procedures.
• Scheduled 160 cataract removals a month for WEI's ambulatory surgical center, 60% were premium IOL's.
• Supplied precertification documentation for all procedures to insurance companies, patients, and surgical facilities.
• Maintained daily procedure and surgical schedule for department faculty, up to 100 cases a month.
• Educated and consulted patients in order to discuss visual expectations and post -surgical outcomes with standard and multifocal IOL's.
• Maintained and prepared comparative IOL analysis reports to determine physician as well as practices' revenue.
• Trained additional surgical coordinator staff.
• Assisted in the development of new policies and procedures in order to improve relations between patients and WEI's surgical facility.
General Ophthalmic Technician July 2011 - October 2011
• Assisted cataract ophthalmologist with intraocular implantable lens calculations and determined post-surgical outcomes for 20/20 visual acuity.
• Maximized the efficiency of O.R utilization and materials for outpatient Ptergyium Surgery.
• Collected accurate data and to facilitate correct diagnosis and treatment of ocular diseases.
• Provided exceptional patient care by performing preliminary and comprehensive patient examinations.
• Performed proper coding and patient compliance examination, medical history, pupillary reaction, eye muscle balance, and visual field testing.
• Assisted with outpatient and minor surgical procedures.
• Maintained minor surgical and ophthalmic equipment.
Payne and Payne LLC. South Forsyth Eye Care June 2010 - July 2011
I served as a dependable and responsible optometric assistant for five optometrists in a private practice in Suwanee, Georgia whose priority is to provide the upmost quality of routine adult and pediatric vision care.
Certified Paraoptometric (CPO)
Certified National Contact Lens Examiner (NCLE)
Collaborated with 5 staff to earn Ciba Vision's leading provider for Georgia contact lens sales 2010.
Assisted with contact lens inventory management for 7 contact lens manufacturers.
Evaluated patient's visual and physiological needs to determine the correct lens material and design.
Instructed senior staff and optometrists on advanced pre-operative ophthalmic equipment
Performed routine diagnostic procedures and ancillary testing (e.g., visual and stereo acuity, color vision, retinal photography, visual field testing, corneal topography,).
Omni Eye Services of Atlanta May 2008 - June 2010
I served as a dedicated and outstanding medical assistant for one of the leading eye care centers in the United States, whose surgeons among the most experienced and well-trained sub-specialists in the country. My sophisticated training and in-depth experience provided excellent customer service and state-of-the art patient care.
Assisted 4 ophthalmologists with outpatient surgical procedures (e.g., Selective Laser Trabeculoplasty (SLT), Laser Iridotomy Filtration, Pan Retinal Photocoagulation, Flourescein Angiography, Photodynamic Therapy (PDT) and Chalazion Removal).
Managed retina drug inventory, 4 intravitreal injectable medications.
Provided exceptional quality patient care through surgical coordinating, medical records management, verifying insurance benefits, and time management.
Empowered patient’s trust by demonstrating determination and loyalty to senior staff.
References furnished upon request.
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