Manager Customer Service

Robin L Warhurst

**** ******** ***** ***** *********, MS 38672 901-***-**** **********@*****.***

Achievements

Collected $7M on past due accounts due to system change and buy-out of Trammell Crow. I wrote the manual for PeopleSoft and trained 260+ employees on running reports and billing their clients. I received an award for “Exceptional Performance by an Accountant” for these efforts.

Responsible for communications with email server crash in US, Mexico, and Canada. Worked with all levels of Senior Management on an hourly basis to provide updates as to how AP would be handled in house and with our India partners. This was over a 3 week period and millions of invoices (rent, utilities, royalties, taxes, commissions) that had to be processed.

Lead manager with the signature change in JD Edwards, MRI, Yardi involving the retirement of our CEO. Worked with AR Manager and banks to update all signature cards, banking accesses, outsourced AP team as well as our in house AP team.

Wrote several training manuals for new AP processes and trained our in house team as well as the India partners.

Served on the Best Practices Team reviewed and revised all submissions of form corrections, processes, and office policies as needed and approved

Professional Experience

Robert Half Management Resources Memphis, TN

Contractor – Asst Controller (JT Shannon, Horn Lake, MS) July 2016-Aug 2016

Reconciled bank statements for several divisions, multiple accounts

Daily/weekly cash flows with equity loans and borrowing base

Prepared/processed all outgoing wires

JEs for all banking transactions

Qsource Memphis, TN

Contractor - Accounting Specialist Jan 2016-July 2016

Assist with merger of new company by integrating both divisions

Develop the best functions for home entity within Deltek

Bank reconciliations, post cash receipts, JEs, balance sheet reconciliations

Robert Half International Memphis, TN

Contractor – Senior Accountant/Interim Controller (Serta Mattress, Batesville, MS) June 2015-Dec 2015

Supervisor for 6 office personnel

Reconcile bank statements

Freight downloads, JEs between home office push downs and plant

Book costs for direct and indirect expenses and monthly accruals

Monthly balance sheet reconciliations for 50+ accounts

Metrics reporting for plant managers

Recalculate monthly rebates and co-op advertising dollars for credits

Contractor – Senior Accountant (Federal Express, Memphis, TN) Nov 2014-June 2015

Perform budget analysis bi-monthly

Reconcile bank statements

Initiate wires for benefit payments

Reconcile balance sheet accounts

Prepare a consulting report with numerous AP vendors (quarterly)

JEs and accruals

Reviewed and approve international JEs

Weekly funding requests and mileage reports for six divisions

Spectra Management Memphis, TN Feb 2014 – Oct 2014

Senior Accountant

Process all AR checks (14 properties), create and post monthly billings, create and enter lease abstracts into Yardi, review all yearly CAM fees and correct reconciliations, collection calls.

Process all property and HO AP invoices, set up vendors, cut checks, manage funds and request funding, calculate and cut management fee payments monthly to Spectra

Prepare monthly bank reconciliations for all properties, set up and close bank accounts

Review GL and IS for accuracy monthly, make JEs

Prepare/calculate all payroll bimonthly, submit all tax payments, process all payroll deductions (Quickbooks)

CBRE Memphis, TN Feb 2007 – Nov 2013

Accounting Manager

Manage 6 employees, performance reviews, supervise and direct tasks

Special project lead – responsible for writing several process manuals and trained the India team

Responsible for troubleshooting issues with uploads, check runs, positive pay, and Paymode

Accounting Supervisor

Supervised 3 direct reports while reviewing/approving 25+ monthly financial reports

Conducted performance reviews and weekly meetings with direct reports and directed training

Performed GAAP accounting close cycle which included preparing fixed asset entries, analysis schedules, straight line rents, general journal entries, review of all accounts receivable, accounts payable and other accruals

Served on the Best Practices Committee which was responsible for reviewing submissions of changes in processes, general practices, forms, and office policies

Prepared financials for the Pratt Portfolio consisting of 37 buildings and 82 tenants and the Flatiron Portfolio of 23 buildings and 42 tenants

Senior Accountant

Served as liaison between CBRE and clients to collect over $7M past due billings which involved working with all levels of management

Served on the Social Committee and the Recognition Committee

Received special recognition for “Exceptional Performance by an Accountant” for writing a system instruction manual and training employees on client billing and producing reports in PeopleSoft.

Accountant

Served as lead trainer for PeopleSoft billing and running reports

Served on the Community Involvement Committee that was responsible for choosing and implementing volunteer projects for all employees

Trained new team members on MRI, internal audit procedures, and PeopleSoft

Served as team leader for various projects such as testing upgrades on software, forms, processes, or new training opportunities

ISK Biocides, Inc. Memphis, TN July 1989 – July 2004

(All positions were held concurrently)

Credit Manager, Logistics and Inventory Manager, Assistant Controller

Responsible for creating new customer accounts, foreign and domestic, determine credit, collections

Daily billing and deposits, lead supervisor for customer service reps

Rewrite and train all sales people on new credit policies, approve/process ERs

Negotiate pricing and routing schedules with freight carriers, approve bills, negotiate claim settlements

Set up new warehouses for outbound shipments, manage and close inventories for five warehouses

Prepare and enter all JEs, balance GL, month end closings and reports

Negotiate leases for all office/lab equipment and maintenance contracts, manage all fixed assets

Process all A/P invoices, cut checks, reconcile bank statements

Education

University of Mississippi University of Mississippi

Bachelors of Accountancy – 2008 BBA in Management (concentration in HR) - 2006

Community Service

Transporter for shelter dogs-Card Ministry-Handmade crocheted hats for West Clinic, homeless, & church plants-Vacation Bible School-Operation Christmas Child-Memphis Union Mission-Hospice volunteer for Baptist Hospital-Southern Baptist Education Center (high school guidance counselor office)-Student Life Camp (Counselor for 5th and 6th grade girls)-High school foreign exchange host (14 students from 7 countries)-Sunday school teacher 2nd, 5th, 6th, and 9th grade girls

Technical Skills

Great Plains, DMSI, MS Word, MS Excel, Deltek, CostPoint, OHM, Quickbooks Pro, Yardi, Sage, Retail Pro, Prism, MRI, Oracle, PeopleSoft, JD Edwards, IBM System 36, AS 400, ADP

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