Customer Service Manager
Resume:
E-Mail:******@*****.***
SCOT MCLEAN
Hawthrone,Ca 90250
OBJECTIVE
A management-level position within the warehousing, distribution, or related fields which offers a high level of challenge, responsibility, and the opportunity for continued career growth.
HIGHLIGHTS OF QUALIFICATIONS
● Has more than twenty-five years of top, diversified experience.
● Strong background in management, operations, strategic planning, staff training and development, supply chain management, inventory control, quality assurance, safety compliance, and customer relations.
● Hard working, driven, and dedicated, while highly-experienced in all aspects of industry work, and thoroughly familiar with industry practices, standards, and protocols.
● Well-versed in directing logistics operations, and proven in ensuring smooth, efficient, and cost-effective operations, while providing the highest levels of logistics services.
● Adept in developing and implementing new programs and processes which see all organizations to their maximum operating potential.
● Knowledge of computers, working with Word, Mac, Word, Excel, PowerPoint, Internet, and other systems.
● Results-oriented, with an ability to see any assignment to successful completion.
● Excellent organizational, communication, analytical, and people skills.
● Thrives in a busy, fast-paced working environment.
PROFESSIONAL EXPERIENCE
ABC CARPET & HOME, Bronx, New York
Distribution Manager/Warehouse Director (2012-2014)
Responsible for daily facility management, training and supervision support staff, managing departmental workflow, inventory management, preparing logistics and transportation documentation, safety and security compliance, client relations, and handling a wide variety of special projects.
Presided over all operations of retail and wholesale distribution, which served multiple locations.
Managed a staff of more than 200 full-time union and non-union staff members
HD BUTTERCUP. Los Angeles, California
Distribution Manager/Warehouse Director (2010-2011)
Responsible for managing distribution and warehousing operations for this 400,000 square-foot facility. Duties include day to day facility coordination, staff training and supervision, workflow coordination, policy and procedural development, safety compliance, inventory control, and other managerial functions.
Presided over an operation which ran smoothly and efficiently, and provided high levels of services.
Developed and implemented new programs and processes which saw facility to its optimal potential.
Managed a staff of 25 personnel.
ABC CARPET & HOME, Bronx, New York
Distribution Manager/Warehouse Director (1987-2009)
Responsible for daily facility management, training and supervision support staff, managing departmental workflow, inventory management, preparing logistics and transportation documentation, safety and security compliance, client relations, and handling a wide variety of special projects.
Presided over all operations of retail and wholesale distribution, which served multiple locations.
Managed a staff of more than 200 full-time union and non-union staff members.
GIANT CARPET, Moonachie, New Jersey
Manager (1986)
Responsible for managing store operations, staff training and supervision, sales, providing estimations, installation coordination, quality assurance, and customer relations.
MIDDLE-EAST RUG, Secaucus, New Jersey
Operations Manager (1981-1984)
Responsible for directing store operations, sales, staff training and supervision, purchasing, inventory control, managing shipping and receiving, and customer service. Was a top sales producer, with $500,000 in sales.
EDUCATION
ST. MARY’S COLLEGE, Moraga, California
Graduate studies in Sports Administration and Management.
HARDWICK COLLEGE, Oneonta, New York
Bachelor of Arts Degree.
REFERENCES
Available upon request
Contact this candidate