Customer Service Sales
Resume:
SANDRA MCCANN
P.O. Box *****, Albuquerque, NM ***54
**** ***** **. **, ***********, NM 87111
******.***********@*****.***
CAREER OBJECTIVE
An Integrity-Driven and Goal-Oriented professional recognized for providing superior customer service and excellent job performance leading to increased sales.
SUMMARY OF QUALIFICATIONS
Receiving Warehouse and Manufacturing
Bookkeeping Detail oriented, multi tasker and problem solver
Customer Service Plan, organize and execute reset projects and more
Payroll Processing Experienced and proficient using various power tools and hand tools
Inventory Management Proficient using but not limited to Word, Excel, PowerPoint and Quicbooks
Administrative Assistance Experienced operating copier, fax, scanner, Multi-line phone and 10-key by touch
Merchandising and Resets Safely operate power equipment such as forklift, reach truck, order picker and bally lift.
DOT certified (NON CDL)
EDUCATION
Los Lunas High School, Los Lunas, NM High School Diploma
University of New Mexico, Albuquerque, NM GPA 3.68
Completed Sophomore year in Business Management Tentatively set to complete Accociets Degree in 2017
Completed Sophomore year in Accounting Tentatively set to complete Bachelors Degree in 2019
EMPLOYMENT HISTORY
Merchandiser (Territory Coverage)
Kellogg Company, Battle Creek, MI May 2016 - July 2016
DOT certified (NON CDL) Drove Kellogg fleet truck to multiple locations on a daily basis
Rotated product on displays and shelves and remove expired or damaged packages
Transport Kellogg products from warehouse to store, invoice sales and issue credit. Maintain stores shelves, displays and backroom
Traveled out of state using personal vehicle, check in and out of hotels promptly, maintained record keeping of time worked, per diem expenses and miles driven. Proficient using handheld electronic devices, LRT and other required electronics.
Merchandiser (Temp Seasonal)
Spectrum Brands
Traveled from store to store, merchandising, cleaning and setting displays.
Bulk Merchandiser
Coca-Cola Refreshments, Albuquerque, NM 505-***-**** Jun. 2015 - Oct. 2015
Transport Coca-Cola products between receiving/backroom and stores sales floor.
Rotated, repacked and prepared damaged and out of date product for credit.
Maintained backroom by rotating product, prepared damaged and out of date for credits, repacked broken cases, organized keeping like product together and/or by location on sales floor.
Build and maintain displays, reset product and signage management
Cleaned and maintained stores fixtures, racks, shelves and displays
Lowe’s Home Improvement, Kansas City, MO
***Awarded "Employee of the Month" January 2012 for excellent customer service and job performance.
Corporate Merchandiser (APSA) Aug. 2013 - Jan. 2015
Electrical Associate May 2012 - Aug. 2013
Receiving-Freight Flow Jul. 2011 - May 2012
Outside Lawn and Garden Feb. - 2011 - Jul. 2011
General Store Operations
Provide excellent customer service by going above and beyond a customers expectations making their shopping experience a positive one.
Experienced and accident free operating equipment such as the forklift, reach truck, order picker and power stocker used for loading and unloading vans and flatbed trailers, box trucks, customer utility trailers and truck beds, in and around the store, narrow aisles, receiving, outside lawn and garden, under canopies, quick load, bull pen and the outside parameters of the store and more.
Experienced in operating various power tools such as a power drill, skill saw, jig saw, hammer drill and more.
Proficient using office equipment such as but not limited to Multi-line phone systems, multi-function fax, copier, scanner, label printer, computer, LRT, iPhone and 10-kay by touch.
Experienced and safely operate machinery used for key cutting, board cutting, wire, chain and rope cutting, modular shelving, blind and pipe cutting machines.
Zone and maintain various areas of every department keeping it safe, clean, organized and shopper friendly.
Update, maintain and replace, old, damaged or expired signage, labels and product displays.
Outside Lawn and Garden
Merchandise, clean, rotate and water live nursery plants to ensure the best quality and health is available for customer purchase.
Receive, unload and process purchase orders of live nursery plants, pallets of landscape block, rock, Mulch, fertilizer, soil and more.
Clean, power wash and maintain outside areas to ensure the safety of customers and store employees.
Stocking and Receiving
Efficiently and effectively unload and stage freight, stock and top stock product, as well as, work new product in for all departments such as but not limited to: Outside Lawn and Garden, Paint, Home Décor, Electrical, Hardware, Tools, Lumber, Home Organization, Flooring, registers, Plumbing and Appliances.
Corporate Merchandiser (APSA) Aug. 2013 - Jan. 2015
Plan, organize and execute corporate and in-store resets resulting in a more visually appealing and organized display of product resulting in increased sales.
Read and understand POG’s, project details, instructions as well as, utilize resources for successful resets.
Foresee, problem solve and address possible issues or concerns prior to a scheduled reset to ensure deadlines are met on or before due date.
Communicate, coordinate and follow-up with Lowe's corporate management, POG support, all levels of store management, their employees and in-store merchandising teams.
Field Administrator
A.S. Horner – Albuquerque, NM Jun. 2008 – Jun. 2009
Company Closed
Processed payroll for 100 plus employees as well as General Management payroll entry, set up and maintained employee files, issued safety gear and overall employee support.
Processed purchase orders, set up and maintained inventory of materials used for construction.
Set up amd maintained the scheduling of utility Locates.
Traveled to and from job sites throughout New Mexico picking up necessary paperwork, issues safety equipment and supplies.
Administrative Assistant- Manufacturing of Insulated Rastra Looks
Rastra New Mexico – Albuquerque, NM Aug. 2007 – Jun. 2008
Company Closed
Performed office management functions such as accounts payable, inventory control, setting up and maintain employee and vendor files.
Processed employee applications, payroll, payroll taxes and related HR functions.
Introduced and managed OSHA safety program including purchasing and distributing safety gear and coordinated weekly safety meetings.
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